Process Manager

IT Operations Process Manager We’re looking for an Onsite - IT Operations Process Manager - for our client. If you have 5-10 years of experience in Process Management concepts (CTQs, SIPOCs, Swimlanes, RACIs), Understanding of cybersecurity practices, standard tools like Google Sheets and SQL for data analysis then this is a great opportunity to develop your career with a company known for excellence.What You'll DIndependently manage recurring activities with flawless delivery.Drive quality and compliant outcomes for key control and operational processes, with e zero self-inflicted non-compliance issues, and supported by the collection of defensible evidence.Leverage process management concepts and tools (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur, as well as improvement opportunities may exist.Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained.Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and/or risks within the process, while creating meaningful transparency into the health of the process.Leverage an understanding of the existing process (i.e. how it’s occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance.When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system.What You Bring (Must Have)Process Management (50%)Process Management — A strong understanding of process management concepts (e.g. CTQs, KPIs, SIPOCs, Swimlanes, RACIs, Process Health Monitoring (e.g. Throughput, Control Charts, etc.).Process Execution — An ability to apply process management experience to follow and independently execute structured workflows, and when needs arise, define and design workflows in alignment with key success factors and complement existing processes or capabilities.Control Risk & Governance — A strong understanding of the fundamentals of IT risk and governance, and an understanding of how to manage processes to avoid non-compliance, and how to identify and resolve potential non-compliance gaps.Cyber/Access Management — An understanding of cyber security and access management concepts. An ability to apply that knowledge to ensure teams, controls and processes comply with documented standards, efficiently and compliantly enable end-user access to existing systems, and reduce risks of inappropriate access.Technical Aptitude (25%)Technical aptitude — Able to quickly understand existing systems and capabilities, how they exist and interact with other systems within our technical ecosystem, and how the system/capability supports existing controls or processes.Technical aptitude — An understanding about how systems interact with each other (e.g. File Transfer, APIs, etc.), and the technical infrastructural layers of an application (e.g. Application/UI layer, Server layer, Data layer).Technical aptitude — An understanding of standard tools (e.g. Google Docs, Google Slides) with an ability to clearly and concisely document procedures, produce meaningful reporting, and outline improvement recommendations supported by data and process analysis.Data Management (25%)Technical and Data aptitude — An understanding of standard tools (e.g. Google Sheets, SQL, etc.) with an ability to efficiently analyze and manage data to drive compliant process outcomes, reduce manual effort and/or risks, and analyze throughput to identify and recommend grounded improvement opportunities.Proven experience with common Google Sheet functions (e.g. IF statements, error trapping, count and sum functions, vlookup/xlookup, index match, query, etc.) and graphing (e.g. bar charts, combo charts). An understanding of database concepts and SQL syntax, with an ability to execute existing queries, make modifications to existing queries, and possibly create new queries.Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness📍 Location: Richmond, VA💵 Pay: $45 - $48/hr📩 Apply now to take the next step in your project management career!Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance