IT Support Engineer

About Code MetalCode Metal is redefining code translation for mission-critical industries, helping partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We support automotive, aerospace, defense, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor.We are seeking an experienced IT Support Engineer to join our team. This person will play a key role in supporting day-to-day IT operations, employee onboarding, endpoint provisioning, access management, and general internal technical support across the organization.In this role, you will work closely with the IT Operations Manager and cross-functional teams to ensure employees have reliable access to the systems, devices, and tools they need to be productive. You will help improve internal IT processes, maintain operational consistency, and provide responsive support across a growing environment.RequirementsCore ResponsibilitiesSupport employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflowsProvision, configure, and maintain laptops, desktops, peripherals, and core business softwareAssist with identity and access management tasks, including user permissions, MFA setup, and account troubleshootingProvide day-to-day IT support for hardware, software, networking, and user configuration issuesMaintain device inventory, asset lifecycle records, and endpoint compliance processesPartner with the IT Operations Manager to improve internal IT workflows, documentation, and support proceduresAssist with administration of collaboration, productivity, and endpoint management systemsSupport company-wide IT initiatives, rollouts, and process improvements as neededRequired QualificationsBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience3+ years of experience in IT support, help desk, or internal IT operations rolesExperience supporting employee onboarding, device provisioning, and user account administrationAbility to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasksFamiliarity with endpoint management, identity providers, and common SaaS business systemsStrong troubleshooting skills across operating systems, hardware, software, and access issuesExperience documenting support processes and maintaining IT asset or ticketing systemsStrong communication and customer service skills, with the ability to support both technical and non-technical usersPreferred QualificationsExperience supporting hybrid or remote-first organizationsFamiliarity with MDM, SSO, MFA, and endpoint compliance toolingExperience supporting macOS, Windows, and Linux environmentsExposure to security-minded IT practices such as least privilege access and device hardeningExperience assisting with internal IT audits, asset controls, or policy rolloutsWe are an equal opportunity employer. US Citizenship may be required for certain project assignments involving security clearance.BenefitsPay depends on experience, but we strive to be at the upper end of the salary rangeHealth care plan with 100% premium coverage, including medical, dental, and vision401k with 5% matchingPaid Time Off (Uncapped Vacation, plus Sick & Public Holidays)Flexible hybrid or remote work arrangementRelocation assistance for qualifying employees