Technical Writer (Knowledge base)

Job Title: Technical Writer Location: Denver, CO Duration: 5+Month Project Site: Remote Interview mode: Skype Note: Candidate can apply who have experience in Knowledge base! This is role is completely remote role! Candidate can only apply who were reside in CO! Responsibilities: · This will include reviewing the content, updating the layout and branding as needed, and ensuring the articles follow the standards set by the Communications Office. · Assist specific Knowledge Managers and their teams to write, edit and standardize knowledge articles. Teams may include, but are not limited to, Service Management Office, Identity and Access Management, and the Service Desk. · Assist with editing and updating knowledge articles in the direct client Knowledge Base (articles used for internal direct client teams). · Meet with assigned teams to generate ideas for content while working both independently and collaboratively as part of a team. · Support Knowledge Managers to update and edit articles that receive feedback from users to need improvement. · Within limits set by a specific process, define and document what operation is required to carry out the process. · Study technical information to determine what it means and how it fits together in order to document solutions to problems and tasks. · Determine the clearest and most logical way to present information for greatest reader comprehension. Required: · Strong communication skills, both written and oral, with experience in writing standard operating procedures, user guides, etc. · Experience and expertise in creating accessible documents in the Google Suite (using appropriate formatting, co-authoring, etc.). · Experience documenting information in a clear and logical format to present information for greatest reader comprehension. · Experience producing written work regarding computers or information technology for an audience of members of the general public preferred · Experience working with diverse teams and subject matter experts (technical and non-technical) to understand a system or process and translating the information into easy-to-understand instructions. · Experience with reviewing and/or copy-editing content developed by other members of the team. · Ability to work independently and collaboratively. · Ability to estimate durations of time needed to edit existing documents and to create new documents. Skills Year of experience Last year used Communication skills both verbal and written IT Communication Specialist Presentation skills Team work Job Type: Contract Pay: $50.00 - $60.00 per hour Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Experience: Knowledge base: 1 year (Required) Work Location: Remote