Campus Police Dispatcher

Salary : $41,811.00 - $45,574.00 Annually Location : Administrative Center - Broadway Plaza, MOJob Type: Full-Time StaffJob Number: 2025-00009Organization: AC PoliceOpening Date: 11/25/2025Closing Date: ContinuousFLSA: Non-ExemptAbout MCCis the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: , located in Independence, Missouri; located in Lee's Summit, Missouri, located in the Northland of Kansas City, Missouri; and , located in Midtown Kansas City, Missouri.MCC is accredited by the In addition, several programs have as well.***MCC does not provide employer-paid sponsorships.Job SummaryIncumbents perform routine clerical, dispatching, patrolling, and monitoring work related to campus safety and security. Incumbents screen incoming emergency and non-emergency calls to determine location, nature of the call, gather information, and dispatch and assign appropriate personnel and resources to incidents.Essential FunctionsReceive, screen, and prioritize emergency and non-emergency calls for service; work may involve questioning the caller and soliciting information; answering inquiries/complaints; sending out messages to appropriate units as needed; and sending emergency alerts to staff and studentsDispatch appropriate personnel and resources to incidents; track calls and notifies appropriate individuals; make referral to the City, County, and other Police and emergency services as needed; and provide assistance and information to the caller and dispatched unitsUtilize lockdown security systems to ensure campus building safety; monitor and/or respond to cameras and fire, equipment, and other alarms, to ensure student, staff, and public safety; informs appropriate units of incidents or safety violations; and tracks fire and police radio frequencies to assess potential impact of local incidents on the campusUtilize online systems, software, and databases to perform information searches, and document and update informationEnter, edit, and retrieve data District wide, Computer Aided Dispatch, Integrated Security System (CCURE), handles confidential and priority information gathered utilizing the Missouri Uniform Law Enforcement System, (MULES)Take office walk-in request for information, authorize and provide entrance to college property during and after regular business hoursDocuments all pertinent information relating to incidents on campusInitiate telephone notifications to various District officials in the event of emergencies or other critical incidents, as directed by on-duty personnelAdvise, direct, and interpret emergency calls for service and initiate campus safety, police, fire and emergency medical response, as needed, to incidentsMaintain location and status of units through CAD. Monthly test of Mass Outdoor Speaker SystemMonitor intrusion detection, emergency response, fire surveillance systems, mechanical alarms and direct appropriate personnel to respond as neededOperate multi-line telephone, two-way radio and recording systems. Serve as a point of contact for customers requesting service from the Police DepartmentServe as a point of contact for emergency maintenance requests, contacting and maintaining records of on-call facilities personnelPerform other duties as assignedQualifications, Knowledge, Skills, Abilities and Physical RequirementsMinimum Qualifications:High School Diploma OR equivalent (G.E.D.)*One (1) year of specialized or technical trainingYou must attach the completed Application Addendum form. To download an editable copy of the form, click. Please upload this document to the 'Other' folder located in the Attachments section of your application.*Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Knowledge, Skills and Abilities:Knowledge of Applicable campus, local, state, and federal laws and regulationsKnowledge of Multi-line phone systemKnowledge of Two-way radio communicationsKnowledge of Customer service principlesKnowledge of Recordkeeping principlesKnowledge of Computers and related software applicationsKnowledge of department policies, standard practices, and radio operation proceduresSkilled in Applying applicable local, state and federal laws, rules, and regulationsSkilled in Operating multi-line phone systems and two-way radio communicationsSkilled in Providing customer serviceSkilled in Remaining calm in stressful situationsSkilled in Maintaining records and logsSkilled in utilizing computer and relevant software applicationsSkilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey informationAbility to cognitively process information being simultaneously communicated through multiple communication sources including police radios, telephones, and in-person reports during emergency and high-pressure incidentsMust be able to come to logical conclusions or required actions and resources needed to resolve emergency situations; then dispatch and communicate with emergency response personnel until the successful conclusion of the emergencyAbility to make sound decisions rapidly and to take appropriate action quicklyAbility to project a clear, distinct speaking voiceAbility to distinguish and interpret meaning of colors on video display terminalsAbility to read understand, interpret and disseminate standard official legal documents, such as warrants, criminal history and other sensitive informationAbility to exercise judgment and discretion in analyzing and resolving problemsAbility to remain calm in emergency situations Campus Police DispatcherAbility to simultaneously receive and disseminate information to and from officers, citizens, peer dispatchers, and outside agencies via CAD, telephone, radio, and in personPhysical RequirementsPositions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, stooping, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.Supplemental InformationEEO Statement:Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/DisabledAccommodations:MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.We offer a complete benefits package including:Health care (medical, dental and vision)Flexible Spending Account and Health Savings AccountEmployee Assistance ProgramRetirement including deferred compensation plansLife insurance including long-term and short-term disabilityPaid time off (holidays, vacation, and sick leave)Professional developmentAnd much more! To learn more details, visit our 01Which statement below best describes the highest level of education you have completed?High school graduate, diploma or the equivalent (GED)Associate degreeBachelor's degreeMaster's degreeDoctorate degree02How many years of specialized or technical training experience do you have?No experienceLess than 1 year of experience1 year but less than 2 years of experience2 years but less than 3 years experience3 or more years of experience