Property Manager

Location: Chicago Loop - 176 residential units & 3 commercial unitsEmployment Type: Full time, On-siteCompensation: $90,000 AnnuallyAbout FLATSFLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being "anything but expected," with a mission to "bring big style to smart spaces." Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life - providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.About The RoleWe're seeking an experienced and dedicated Property Manager to lead the onsite team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team.Key ResponsibilitiesComplianceEnsure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act. Vendor ManagementApprove invoices, reconcile work performed, and manage communication between vendors, accounting, and clients. Market AnalysisGather and interpret market trends to implement marketing and leasing strategiesAdvise and execute marketing efforts for the property, including researching competitive properties and local market trendsComplete weekly, monthly, and quarterly reporting requirements including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports. Financial ManagementSet rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reportsExecute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property successManage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOIAccurately and succinctly communicate any projected or forecasted changes neededPresent, as needed, during Asset Management or ownership/investor meetings. Lease EnforcementApprove prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges. Resident Satisfaction and RetentionPromote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standardsLead the leasing program including resident retention/renewal to maintain maximum occupancyCoach, lead, train, and motivate the leasing professional to successOversee daily leasing paperworkAssign and proof all leasing paperwork. Property InspectionsConduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearanceMaintain an impeccable building at all timesWork with the Maintenance team to ensure property stays in good working orderMonitor apartment turns and repair requestsPlan, budget, and execute capital improvement projects as neededPerform frequent property walks including producing action item lists and ensuring all items are completed. Client/Owner Relationship ManagementAssist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed. HiringLead recruiting and employee onboarding efforts for onsite teamManage, train and counsel onsite staff effectivelyWork with senior leaders for succession planning as appropriateHires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. Resident RelationsOversee resident relations, including resident communication by way of phone, email, and other methodsEnsure residents' needs are exceeded and an exceptional experience is delivered at all timesManage and monitor resident reviewsAchieve goals for resident satisfaction and review scores. OtherCreate an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfactionCreatively solve problems that occurEffectively and proactively communicate property needsManage the property as if it was your ownProvides comprehensive feedback to non-performing employeesFacilitates disciplinary procedures and documentation up to and including terminations of employment if necessary. RequirementsWho You Are You are someone who experience with Luxury Class A propertiesYou're a hands-on leader who treats your property like it's your own businessYou combine financial acumen with operational excellence and sharp attention to detailYou lead by example—coaching, holding accountability, and building high-performing teamsYou're proactive, solutions-oriented, and comfortable making tough decisions when neededYou care deeply about resident experience while driving strong NOI and occupancy resultsQualifications & Experience3+ years of experience in residential property management (multi-family or mixed-use preferred) Active IL Leasing Agent LicenseStrong background with Luxury Class A propertiesStrong understanding of leasing, maintenance, budgeting, and tenant relations Experience managing property-level budgets, financial reporting, and expense controlAbility to analyze financial performance, including rent rolls, variances, and NOIProficient in Yardi property management softwareExceptional communication, leadership, and organizational skills Ability to resolve conflicts and manage challenging situations professionally Knowledge of local housing regulations, Fair Housing laws, and leasing practices High school diploma or equivalent required; Bachelor's degree or CAM/CPM designation is a plus This Role Might Not Be a Good Fit If:You prefer strategy without daily operational involvementYou're uncomfortable owning financial performance or having hard conversationsYou struggle balancing resident satisfaction with lease enforcement and complianceYou avoid accountability, performance management, or direct leadership of a teamYou're not energized by fast-paced, high-expectation environmentsBenefits$90,000 - $95,000 annually + quarterly incentives by KPI achievementComprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO). FLATS LLC is an equal opportunity employer and complies fully with all Fair Housing, ADA, and employment regulations.