Travel Support Specialist- 2nd shift

RemX is hiring motivated, service-oriented Travel Support Specialists . In this role, you'll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics .Location: Duluth, GA (Onsite training, then remote)Pay: $20.19/hour during training, once in your regular shift will receive $ 3.00/ hour shift premium for nights/weekendTraining: 8:00 am- 5 pm Monday-Friday onsite for 4 monthsSchedule after training: Remote 8-hour shift between the hours of 12 pm and 11:30 pm Sunday- Thursday (1 hour lunch)Type: temp to hireJob Duties: Manage a high volume of inbound calls and written requestsAssist clients with booking and modifying travel plans (air, hotel, itineraries)Resolve concerns, cancellations, and schedule changes efficientlyAccurately update and maintain reservation recordsDeliver exceptional customer service while meeting performance goalsQualifications Background in customer service, hospitality, or call center support preferredStrong communication skills across phone and emailAbility to thrive in a fast-paced, metric-driven environmentComfortable handling multiple tasks and navigating various systemsHigh attention to detail and organizational abilityProficiency with basic computer programs (Microsoft Office, CRM tools)High school diploma or equivalent requiredWork Requirements Remote work setup with a dedicated, distraction-free workspaceReliable high-speed internet (satellite or certain wireless providers not supported)Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed