K9 Resorts Assistant Manager

Assistant ManagerLPHI | K9 ResortsFLSA: Full-Time Hourly Non-ExemptAt K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.What You’ll DoAs an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.Leadership & Team Development:Lead, coach, and develop Supervisors, CSRs, and Pet Care TechniciansSupport recruiting, hiring, onboarding, and ongoing trainingDrive accountability, performance management, and team engagementLead by example—setting the tone for culture, professionalism, and resultsFacilitate team meetings, huddles, and continuous feedbackOperations & Business Performance:Serve as key holder and Manager on Duty (MOD)Support scheduling, staffing, and labor managementOversee daily operations to ensure efficiency, cleanliness, and safetyAssist with inventory, procurement, and facility maintenanceMonitor KPIs and support operational and financial performanceCustomer Experience & Sales:Ensure delivery of 5-Star service at every interactionSupport conversion of leads, tours, and client retention strategiesHandle and resolve high-level customer concernsEvaluate customer feedback and implement service improvementsMarketing & Community Engagement:Act as a Brand Ambassador representing K9 Resorts in the communitySupport local partnerships, events, and marketing initiativesHelp drive awareness and business growth through outreach effortsWhat We’re Looking ForPrior management or supervisory experience requiredExperience in pet care, daycare, boarding, or similar environment preferredStrong leadership, coaching, and team development skillsBusiness-minded with an understanding of operations and performance metricsExcellent communication and problem-solving abilitiesHigh emotional intelligence and professionalismValid driver’s licenseFlexible availability including weekends and holidaysWhat You’ll GetWe invest in our leaders so they can build high-performing teams:401(k) with company participationHealth, dental, and vision benefitsPaid time offFlexible schedulingTraining & leadership development programsEmployee discounts and perksWhy K9 Resorts?This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.Apply today and grow your leadership career in luxury pet care!