Hardware Support Specialist

Ability to travel to remote locationsHave own vehicle to drive to different locations and support end UsersAccurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreementCustomer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updatesTo provide infrastructure administration functionsProviding on-site cover as part of a shift arrangementSupport inline with contracted business working hoursProvide site support in remote offices when requiredTroubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activitiesTaking ownership of issues through to resolution on all appropriate requestsCategorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and informationEnsuring regular customer interaction to adhere with update SLA’s and high levels of customer serviceProviding daily ticket updates to ensure users are fully updated on updatesMove equipment associated with service requests, inline with health and safety guidelinesPerforming asset inventory activities as neededEnd user training and guidance on the use of hardware and softwareRecommends and / or performs upgrades to end user devicesDisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Compensation and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.