Associate Solutions Engineer

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry‑defining enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re an in‑office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About The Role Decagon is looking for an Associate Solutions Engineer to join our growing team and play a key role in supporting the delivery of AI‑powered solutions for enterprise customers. In this early‑career role, you’ll work closely with senior Solutions Engineers, Account Executives, and Product teams to help articulate Decagon’s value, support technical evaluations, and contribute to customer success during pre‑sales engagements. This is a unique opportunity to gain hands‑on experience at the intersection of AI, enterprise technology, and go‑to‑market strategy—ideal for a technically curious and business‑savvy individual looking to grow into a strategic solutions role. Responsibilities Support delivery of AI‑powered solutions for enterprise customers. Collaborate with senior Solutions Engineers, Account Executives, and Product teams to articulate Decagon’s value. Assist in supporting technical evaluations and contributing to customer success during pre‑sales engagements. Build basic product demonstrations using Decagon’s platform to align with customer use cases. Collaborate with Account Executives to understand customer pain points and identify tailored solutions that drive value. Learn and use technical tools to support customer projects in a fast‑paced environment. Qualifications You May Be a Good Fit If You: Have 1–2 years of experience in a customer‑facing role such as solutions consulting, technical support, product specialist, or pre‑sales engineering. Have a technical foundation from a software engineering background, CS degree, or hands‑on coding experience, and are excited to apply it in a customer‑facing context. Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non‑technical audiences. Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value. Are comfortable learning and using technical tools to build basic product demonstrations, aligning with customer use cases. Thrive in a fast‑paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects. Have a basic understanding of enterprise go‑to‑market (GTM) processes, CRM systems, or revenue operations workflows. Even Better If You: Have experience in a high‑growth startup environment. #J-18808-Ljbffr