Manager, Accounts Receivable & Financial Operations

Job Title:Manager, Accounts Receivable & Financial OperationsEmployment Status:Full-time, ExemptDepartment: FinanceReports To:SVP & Controller, FinanceSummaryThe Brooklyn Navy Yard Development Corporation (BNYDC) is a not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, the City of New York. BNYDC strives to provide an environment in which innovative companies can take root and grow. The Manager of Accounts Receivable & Financial Operations will oversee the full cycle of rent/utility billing and collection of payments for the Yard's portfolio of 500+ tenants. They will manage a Billing & Collections Specialist while also supporting broader Finance operations by streamlining workflows, maintaining accurate databases, and assisting with routine processes. They will function as a Yardi subject matter expert, with a focus on the A/R module of Yardi Voyager. Areas of ResponsibilityTenant Billing & Collections Plan and direct all activities involved in tenant billing, collections, and reportingManage a Billing & Collections Specialist, providing oversight on daily A/R operationsProfessionally develop, coach, and train the Specialist to expand their knowledge and scope of work related to billing and operational tasksReview and validate lease terms to provide timely and accurate rent statementsOversee utility billing operations; coordinate the input of utility data and allocations, and help resolve any tenant account disputesDevelop and maintain reporting capability to facilitate identification and reconciliation of system data anomaliesCreate and maintain reporting dashboards to identify trends (late payments, disputes, etc.) and provide actionable insight to Finance leadershipManage cash applications, account reconciliations, and daily cash posting processesSupport the preparation and submission of monthly statements and invoices to ClickPayEnter security deposits and withdrawals, delegating to Specialist when appropriateFollow up with tenant billing discrepancies and resolve invoice queriesManage collection of payments in accordance with tenants' leases or other agreementsSupport Legal and Leasing teams with monitoring non-payment legal actions, advancing tenants through legal proceedingsEstablish billing controls and audit checks for all tenant paymentsPrepare summaries and report on A/R status in regular meetings to key stakeholders Finance Operations Enhance productivity and efficiency of various A/R & Finance operations by identifying opportunities to streamline processes and optimize systems such as YardiMaintain quality assurance by verifying and reconciling charges and ensuring the accuracy of billing data entered into YardiDevelop process improvements with respect to arrears reporting and oversightDevelop and execute regimented collections strategies with a sense of urgency, while maintaining a high level of customer service Work with BNYDC departments and third-party providers to ensure the accuracy of billing information provided Contribute to financial reporting, variance analysis, budgeting, and revenue forecastingSupport the SVP with annual and ad-hoc audit preparationPrepare reconciliations and schedules to facilitate month-end-closePerform other job-related duties as assigned The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position. It is not intended to limit the authority of supervisors in any way to assign, direct, and control the work of employees under their supervision. Required Skills and AbilitiesProficiency in Microsoft Office, expertise in ExcelStrong understanding of full-cycle Accounts Receivable processes, preferably in a real estate setting, including billing tenants for rent & utilitiesEffective people leader; ability to coach, mentor, and train staff on new concepts & processesStrong analytical skills; experienced in collecting, organizing, analyzing, and inputting large amounts of dataDemonstrated experience in reporting; comfortable creating reports and communicating insights with leadershipStrong written and verbal communication skills; ability to communicate effectively with tenants regarding sensitive financial informationCommitment to keeping financial information and plans confidentialFamiliarity with lease administration/reviewing lease terms preferredYardi real estate financial software experience required Bachelor's degree in finance, accounting, or a related field 5+ years of experience in real estate accounts receivables, inclusive of billing and collections2+ years of experience managing A/R staffDemonstrated experience implementing process improvement and systems optimizationDemonstrated experience performing business analysis/business intelligence reporting