Bilingual Customer Care Specialist

Olsten Staffing is Hiring: Customer Care Specialist (Bilingual Only)BILINGUAL CANDIDATES ONLY - MUST SPEAK ENGLISH + SPANISHAbout the RoleWe're seeking Bilingual Customer Care Specialists who love helping people and delivering an exceptional customer experience. In this role, you'll be the primary point of contact for customers, providing guidance, support, and real solutions with empathy and professionalism. If you enjoy meaningful conversations, solving problems, and creating positive outcomes - this is the role for you!Why You'll Love This Job You enjoy connecting with people and making a difference You're a natural problem-solver who thinks on their feet You thrive in a fast-paced, evolving environment You listen closely and care about the details You go the extra mile because it's who you areWhat Makes This Role GreatEvery day brings new customers and new challengesYour problem-solving talents will shine and be recognizedA culture that genuinely values top-tier customer serviceReal opportunities to learn, grow, and advanceCompetitive pay + performance-driven environmentWhat You'll DoHandle inbound customer callsResearch and resolve inquiries related to hazard insurance, mortgage accounts, and property concernsShow empathy and actively listen to understand each customer's unique situationTake initiative to fully resolve issues and help customers prevent future problemsParticipate in occasional special projects and adapt to shifting prioritiesComplete paid training (classroom, online, and side-by-side) to master systems, policies, and customer engagement skillsWhat We're Looking ForStrong attention to detailExcellent verbal, written, and listening skillsPassion for delivering a "WOW" experience on every callAbility to adapt to change and think outside the boxTech-savvy multitasker (calls, account review, documentation)Relentless drive to own and resolve customer issuesMinimum: High school diploma or GED + 1 year of work experiencePreferred: College degree + 0-1 year of experienceAssignment DetailsType: TempTraining Schedule: 8:00 AM - 5:00 PM (ET)Work Schedule: Must be available between 6:00 AM - 9:00 PM, any day of the weekDays Off: 2 per weekPay Rate:16.00/hrDress Code: ProfessionalApply today through Olsten Staffing!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit www.olsten.com/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.Olsten Staffing has been matching great candidates with great opportunities for over 60 years! We have opportunities in a wide range of industries and businesses for employees of all skill levels.We offer temporary, temp-to-hire, and permanent positions. Olsten also offers a full benefits package to every employee including 401-k and long term/short term disability, medical, dental, vision and more!Pay Details: $16.00 to $19.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.