Welcome Coordinator

Welcome Coordinator The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.Core Responsibilities:Welcoming patients and guestsConducting visit check-in and assisting patients with required formsCollecting co-paysUpdating patient information and making changes in electronic medical record platformScheduling/rescheduling appointments within electronic medical records platformManaging phone lines by answering, taking messages, and conducting outbound calls as instructedManaging faxes in the electronic fax platformMaintaining the cleanliness of the Welcome and Community Room areasMay be required to float to other centers in the region on an infrequent basisOther duties as assignedWhat we're looking forRequired:Strong computer skills required and basic knowledge of Google SuiteProfessional phone etiquetteFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)US work authorizationStrongly preferred:Experience in customer service setting strongly preferredSome college preferredOther Skills:A flexible and positive attitudeA welcoming and nurturing attitude toward our patient population of older adultsHigh level of integrityAnticipated Weekly Hours: 40Time Type: Full timePay Range: The typical pay range for this role is: $17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.