Program Management - Program Manager III

Job Title: Operations Program Manager/Program Manager III(3P Retail - Repair & Maintenance Program; Supply Fulfillment & Warehouse Management)Duration: 12 months with potential extensionLocation U.S. RemoteWorking hours : 8am-5pm PST or 9am-6pm CSTThe RoleAs the contingent Operations Program Manager, you will manage day-to-day execution for 3P Retail & Telco repair and maintenance and supply fulfillment/warehouse operations across North America. You will oversee external warehouse and service partners, track performance, improve processes, and ensure materials, documentation, and service execution meet business needs.This role is best suited for a hands-on operations program manager with experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvement.You will partner with internal teams and external agencies to manage execution, resolve escalations, maintain compliance, and scale operational improvements.The PersonYou are a hands-on operations leader with experience in retail repair and maintenance, warehouse execution, material flow, vendor or warehouse agency management, KPI ownership, and continuous improvement.You use a structured, data-driven approach to solve problems, improve processes, and maintain system integrity, inventory accuracy, and compliance while working effectively with internal teams and external partners.Key ResponsibilitiesOversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performanceTrack corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readinessConvert improvement findings into standard operating procedures, training materials, and repeatable workflowsDrive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistencyPartner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalationsCollaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partnersSupport new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hoursQualificationsRequired3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL managementExperience supporting big-box retail, retail field operations, or multi-site retail executionStrong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviewsStrong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environmentProficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partnersAbility to travel within the U.S. and Canada as business needs requirePreferredBackground in consumer electronics, tech retail, or similar industriesSix Sigma, PMP, or other process improvement/project management certification