Platform Support Specialist

Charlotte, United States | Posted on 01/15/2026 Location: Charlotte, NC (Or) Dallas, TX (Hybrid Role, 3 days onsite) Employment Type: Contract Permanent Residents and USC Role Overview We are seeking a Platform Support Specialist to ensure the reliability, availability, and performance of enterprise-scale platforms and cloud-native applications. This role is critical in maintaining 24/7 operational stability, handling incident management, supporting deployments, and partnering with engineering and security teams to resolve complex platform issues. The ideal candidate has strong experience in application/platform support, SRE/DevOps practices, cloud environments , and monitoring/observability tools , with excellent communication and troubleshooting skills. Key Responsibilities Platform Reliability & Monitoring Provide 24/7 platform reliability and monitoring Configure and maintain alerting and observability systems for proactive issue detection Drive fast remediation and escalation paths to minimize downtime Own the incident lifecycle including Triage of tickets Coordinating cross-team responses Provide executive-level and stakeholder updates during incidents and maintenance windows Platform Operations & Troubleshooting Diagnose API Gateway / Cloud issues , firewall blocks, and log-related failures Support platform-level issues across distributed and cloud-native environments Deployment & Configuration Support Assist with environment setup for new installations and upgrades Validate prerequisites and configurations prior to deployment Support production and non-production rollout activities Documentation & Runbooks Author and maintain Runbooks SOPs Architecture and configuration records Work closely with engineering, DevOps, security, and infrastructure teams Provide clear, concise communication to technical and non-technical stakeholders Maintain a customer-first mindset while resolving platform issues efficiently Required Qualifications Experience 3–5 years of experience in: Platform support Application support SRE / DevOps System administration in cloud-native environments Technical Skills Monitoring & Alerting Tools Grafana Elastic Logs Splunk Containerization & Orchestration Docker OpenShift Scripting Python Bash Familiarity with AWS, Azure, or Google Cloud Platform Enterprise firewall and security practices Identity & access tools (e.g., Auth0) Data & Streaming Kafka Redis Flink StarRocks Soft Skills Strong analytical and problem-solving skills Ability to work under pressure in incident-driven scenarios Preferred Qualifications Hands-on experience with Elastic logs administration Exposure to Technical Account Management Ability to bridge support and delivery teams effectively J-18808-Ljbffr