Service Coordinator - Production Department

Overview: Rite Window is a leader in the New England Window, Door, Roofing and Bath industry. We are looking for great people like YOU to join our fantastic, busy team! Our customers expect impeccable service and quality; we aim to do things right the first time, every time, however repairs and service are required at times. The Service Department oversees a staff of in-house service technicians to ensure that the customer’s post-installation, warranty needs are fully met in a timely, high-quality and polite professional manner. We currently have an opening for a Service Coordinator who will communicate directly with customers and the service team to determine needs. They will order parts, schedule service technicians, organize paperwork, and maintain an organized and efficient process. What We Offer: $20-25/hour Health and Dental insurance Life Insurance 401k with a generous match Company trips and parties A great work environment with great co-workers! Responsibilities: What You'll Do: Communicate with customer and work with service team to determine customer needs Order Parts Schedule crews Inventory management Prompt follow up and follow through Qualifications: The ideal candidate has a natural desire to be proactive. They will have proven customer service skills, organizational skills, be a self starter with “outside the box” thinking, excellent communication skills. We will train you on our products and systems, no prior home improvement knowledge base is necessary. This position reports to the Service Manager, who will help with your education of our specific products and services and processes. Rite Window provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.