Membership Specialist

About the OpportunityExcellent earning potential. Paid training. If you are a career-minded, service-driven professional looking to join a fast-paced organization, this entry-level position in our branch network is ideal for candidates who enjoy working in a team environment and interfacing with AAA members by providing insurance and membership services support.ResponsibilitiesReceive training on an array of AAA products and services to confidently interact with members and achieve individual and team cross-selling goals.Advance with skills-based pay increases, monthly bonuses, and career growth; 90% of our managers are promoted from within.Be eligible for a competitive benefits package, including paid volunteer time and a pension plan.Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services such as passport photos, road-trip planning, and cashiering duties.Perform routine and advanced duties in support of agents and other team members.Develop insurance leads for office sales agents and life specialists.Be available during our branch hours of operation: Monday through Friday, 9 am – 5:30 pm and rotating Saturdays, 9 am – 1 pm. We are closed on Sundays and most holidays.Ideal CandidatePrior experience in insurance, retail sales, banking, or a similar customer service/sales environment.Advanced customer service skills.Ability to work overtime, including Saturdays.Ability to travel locally when necessary.Proficiency with Microsoft Office basics.Proven ability to exceed assigned sales or service quality goals.Excellent communication, interpersonal and organizational skills.Adaptability to change and ability to meet deadlines.RequirementsHigh school diploma or GED.Successful completion of background check and drug screening.Ability to qualify for Personal Lines Insurance License.BenefitsHealth coverage for medical, dental, and vision.401(k) saving plan with company match and pension.Tuition assistance.Floating holidays and PTO for community volunteer programs.Paid parental leave.Wellness programs.Employee discounts on membership, insurance, travel, entertainment, services, and more.AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.J-18808-Ljbffr