Client Support Representative

Humboldt- Remote (Must be located in the Pacific or Mountain time zone)Work schedule 8 am - 5 pm PT. Training hours will differ.Under general supervision, this Client Support Representative role is responsible for general clerical duties such as answering phones, responding to email inquiries, managing the work flow through various applications and maintaining professional communication with our Leadership team, Customer Service peers, inter-departmental and external sales teams as well as Humboldt merchants.What You'll Do: Review and respond to merchant’s & sales agent requests via telephone and/or email. Answer phone calls within our Service Level Agreement standards. Participate in the completion of special projects assigned by leadership. Complete required training (s) within the allotted time frame. Attend and participate in weekly and monthly team meetings What We Need From You: High school diploma or equivalent. Minimum one (1) year experience working in an office environment. Strong customer service skills. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to follow directions, and seek out guidance for clarity, if needed. Professional telephone etiquette. Typing 30-35 wpmCritical thinkingData AnalysisWhat we offer:We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:Medical, Dental, & Vision CoveragePaid Time Off401(k) + MatchMental Health Support & Well-Being ProgramPaid Maternity & Paternity LeaveEducation AssistanceCompany-funded Lifestyle Spending AccountPlease note: North American Bancard is a US based company and no sponsorship is available for this position at this time.Who we are:North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by more than 250,000 business owners to process more than $45 billion worth of transactions every single year.Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.To learn more about North American Bancard and our family of companies, visit our website: https://www.northamericanbancard.com/company/our-companies