Customer Success Specialist

Job Title: - Customer SpecialistLocation: - Oakland CA 94612 (The role is hybrid. onsite is at least 1x per month)Duration: - 6+ months with possible extensionTop things:Excellent customer service experience, EV Engineering/Technology/Utility experience, strong customer tracking/CRM experienceKey ResponsibilitiesCustomer CommunicationsServe as the primary responder to inbound customer inquiries related to the V2X Residential PilotMonitor and manage a shared pilot inbox, ensuring timely and accurate responsesConduct outbound phone calls to customers to support enrollment, troubleshoot issues, and confirm next stepsEnrollment & Tracking SupportTrack customer enrollment status and progress across pilot milestonesCoordinate closely with OEM partners and internal teams to reconcile enrollment dataMaintain accurate customer and enrollment records in tracking tools and spreadsheetsProgram Operations SupportSupport high volume enrollment activity (expected to scale to hundreds of participants)Identify recurring customer issues or bottlenecks and escalate patterns to the *** program teamSupport ad hoc reporting and status updates related to enrollment progressContribute to customer enrollment management lessons learned and methods to improve efficiency, timelines and quality of customer engagement.Skills & Qualifications:RequiredStrong written and verbal communication skills; comfort interacting directly with customers by email and phoneHighly organized and detail oriented, with the ability to manage multiple customer cases simultaneouslyAbility to track work accurately and follow defined processesExperience in customer support, customer operations, or program support rolesPreferred:Experience supporting utility, clean energy, EV, or pilot programs with a strong technical component.Familiarity with CRM systems, enrollment trackers, or spreadsheet based reportingComfort working in a fast paced, evolving pilot environment