Customer Service Representative

Working at *Caplugs,* you’ll find a team-oriented environment working to deliver best-in-class products and service to more than 24,000 customers around the world. Our customers trust us with their product production needs day after day, and that trust starts with our most critical asset – our people. We work to identify and develop talent, continuously focusing on innovation, learning and improvement to deliver on our promise to be the product protection partner our customers need to solve their challenges. Are you ready to be a part of our team? *SUMMARY: *Responsible for proactive business management of assigned accounts and sales quotes from assigned accounts as a team and on an individual basis. Determine service, production and shipment priorities. *ESSENTIAL DUTIES AND RESPONSIBILITIES: *Other duties may be assigned. * Responsible for customer service on all assigned accounts. 1. Initiate and manage communications, coordination and expediting with assigned accounts. 2. Responsible for acting as liaison with IAM/MAM/ISR on assigned accounts 3. Handle all inquiries from assigned accounts * Consult with customers and reps on prices, custom work, quality problems, etc. 1. Provide quotes and follow up promptly either directly or through the sales team. 2. Order Entry 3. Expedite production, shipping, returns, complaints, etc. 4. Identify problems and opportunities affecting customer satisfaction, revenues/profits and recommend appropriate action. 5. Coordinate as needed with Account Managers/Supervisor, Customer Service Manager and Regional Sales Manager. 6. Identify new business opportunities during routine customer contact. * Function as strong member of Customer Service Team 1. Enter all quotes and orders received by phone, fax, web portal, EDI etc. for assigned accounts for catalog and customer items. 2. Back up the Account Manager/Supervisor, daily and in their absence assure smooth customer service 3. Handle expediting orders requiring standard or custom procedures 4. Share responsibility for routine communication 5. Consult with Account Manager/Supervisor as needed to resolve customer service problems, technical problems *EDUCATION and/or EXPERIENCE: *Degree or certificate from college or technical school; three to six months related experience and/or training; or equivalent combination of education and experience. *2 years customer service in manufacturing environment.* Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Experience: * customer service: 1 year (Preferred) Work Location: In person