Financial Aid Officer

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.Position Title:Financial Aid Officer Job Category:Academic Staff Employment Type:Regular Job Profile:Financial Aid Officer Job Duties:Evaluates and verifies financial aid applications, assists with reporting to facilitate the awarding of financial aid to qualifying students, triages financial aid processes, and awards financial aid. Key Job Responsibilities:Serves as a point of contact to third party stakeholders about financial aid information and processes Awards financial aid to qualifying students Assists in collecting, preparing, and analyzing financial aid data for stakeholders Audits financial aid applications for awarding financial aid to qualifying students according to established policies and in compliance with federal and state regulations Triages processes or applications if issues arise May hire, train, and supervise student employees Department: Financial Aid Reports to: Financial Aid Director Full-Time: 100%, Academic Staff, 12-month ongoing appointment, 1 vacancy Additional duties specific to the position:Monitor regulations and policies at the Federal, State and Institutional Level to ensure compliance Work with Director to identify risks to the organization within the department and suggest/discuss risk reduction options. Monitor daily Department of Education announcements and industry news (National Association for Student Financial Aid Administrators, Federal Student Aid Handbook, Institutional Student Information Record Comment Codes, Information for Financial Aid Professionals, etc.), to identify regulatory changes, impact on workflow, and compliance. Research required information as needed for policy changes and additions. Coordinate training with office staff, and/or other areas on campus to ensure full compliance for our Financial Aid Program and Title IV funding eligibility. Review and organize current office policies and procedures, identify gaps in documentation, and monitor on an ongoing basis to ensure appropriate documentation updates are done. Monitor and maintain consumer information/communications in accordance with federal guidelines. Process review/improvementActively work to enhance service to institutional constituents through on-going review of all business processes and workflow, including working with all staff to improve office and process efficiencies. Financial aid advising sessions Respond to financial aid office email inquiries, generally advising students and families regarding financial aid processes and procedures according to federal, state and institutional guidelines (Back up to Financial Aid Officer) Advise students and families in person and on phone, as appropriate, regarding financial aid processes and procedures according to federal, state and institutional guidelines Adjust financial aid awards Conduct needs analysis in compliance with federal criteria to determine financial aid eligibility Remain current on federal, state and institutional awarding guidelines Reconcile Institutional AidReconcile Non-Resident Tuition Waiver, 3rd party invoices, and foundation scholarships Internal Auditing Verification Conflicting Information Student Employment, as required for separation of duties Federal Exit Loan CounselingBiweekly, identify proper students and assign/process communication Student EmploymentCreate and maintain student employment records, as a back-up and during peak processing times Coordinate off-campus work study, America Reads and Math Counts programs, including site visits Invoicing for international student scholarship payments (Shared) Respond to Student Employment email account inquires Back-up for Student Employment Manager processing duties Collaborate with and assist other Financial Aid staff, typically in a back-up capacityLoad ISIR files, resolve conflicting information, and send missing information communications Collaborate on the management of the website and Intranet. Processing tasks (agency docs, consortium agreements, etc.). Perform verification of student information (process documentation, compliance, updating yearly forms) Conduct presentations on and off campus, as needed OtherDuties:Complete required trainings and professional development as assigned. Other duties as assigned. Knowledge, Skills and Abilities:Excellent communication skills (oral and written), including group facilitation and presentation Excellent analytical and problem-solving skills, along with demonstrated attention to detail Knowledge of, and experience in, project management Ability to handle large volumes of work and accurately track many details; meet deadlines and perform multiple tasks Ability to work with a high level of accuracy in a fast-paced environment with many interruptions Ability to exhibit good judgment in decision making Ability to read and comprehend technical documentation and federal regulations Comprehensive knowledge of federal and state financial aid regulations and need analysis Considerable knowledge and understanding of the Financial Aid schedule of activities throughout the year Considerable experience with MS Office Working knowledge of the Family Educational Rights and Privacy Act rules and regulations and ability to ensure compliance Skill in effective leadership, teamwork, and customer service Ability to work with confidential and sensitive information and records Ability to commit to the highest ethical standards Ability to work with diverse populations and groups with different levels of technical ability Ability to work nights and weekends as needed Required Qualifications:Minimum Education: Associate's Degree from an accredited institution with a graduation date by May 31, 2026 Customer service experience The University of Wisconsin-Superior does not offer H-1B or other work authorization immigration sponsorship for this position. Candidates must be independently, legally authorized to work in the United States at the time of hire and maintain their work authorization without the support or help of UW-Superior throughout employment. UW-Superior is not an E-Verify employer; therefore, it cannot employ individuals on the STEM OPT extension. If you have questions regarding this, please contact Human Resources. Desirable Qualifications:Bachelor's Degree from an accredited institution with a graduation date by May 31, 2026 Two years of progressive financial aid experience in a higher education setting Experience utilizing Microsoft Excel for functions, formulas, pivot tables, etc. Experience with PeopleSoft, specifically the Financial Aid module Experience using an Imaging System Experience working with business process improvement Experience with Workday Compensation & Benefits: Salary range for this position is: $46,000 - $51,000 annually. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf. University of Wisconsin-Superior is a gold-level certified employer recognized by Family Friendly Workplaces. Starting Date: As soon as possible. Contact Information:For additional information about UW-Superior, visit www.uwsuper.edu; For additional information about this position, contact Shannon Olson at solson83@uwsuper.edu. Application Process:Review of all complete applications will commence at 8:00am on April 20, 2026, and will continue until the position is filled. How to Apply:Click the "Apply" button to begin the application process or visit: https://www.uwsuper.edu/about/employment/. You will be prompted to log in or create a Workday account to continue. Important: The application includes only one attachment field. Please upload all required documents in that single field-either as one combined file or as multiple files attached in the same upload area. Applications will not be considered complete unless all required materials are submitted.1.) Cover Letter 2.) Resume 3.) Unofficial transcripts of all degrees earned UW-Superior, A Superior Place: The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of 'final candidates' must be revealed upon request. According to the Attorney General, 'final candidates' under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a). Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act. For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy. UW is an Equal Opportunity EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.