Business Intellgence Developer & Operations Analyst

WHO WE'RE LOOKING FORThe Business Intelligence (BI) Developer & Operations Analyst position assists CapMetro in making informed business decisions that enhance service quality and sustainability of Demand Response and Innovative Mobility service. The BI Developer & Operations Analyst develops automated and ad-hoc performance reports to submit National Transit Database data reports and create performance metric dashboards (including eligibility, customer service, service coordination, and contractor performance). The BI Developer & Operations Analyst creates user-friendly BI interface application to query databases, uses SQL queries, BI analytical tools to leverage data warehouses to mine for information and analyze statistics and participates in data warehouse design. Provides quality and consistent data, produce report metrics and conduct analysis to make timely decisions, provide transparency, and develop strategies to balance service quality and sustainability, and drive innovation. The BI Developer and Operations Analyst works to identify performance trends, use datasets to analyze operations costs, staffing, effectiveness/ efficiency, and quality of service.