Senior Infrastructure Support Technician

POSITION SUMMARY:Please ensure you read the below overview and requirements for this employment opportunity completely.ProCirrus Technologies is a customer service company that excels at technology. Our relentless focus on end user satisfaction makes our support technicians unique in the industry and absolutely critical to our success.The Infrastructure support team deals with a variety of challenging issues including escalated end-user support tasks and general infrastructure and network management. The broad scope of our unique clients requires bright and engaging associates to maximize our client satisfaction.This is not a position for script followers - it's for problem solvers.ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assist the Infrastructure team with internal and client projects- Investigate and resolve system and escalated support issues in a timely and effective manner- Document all contact activity, including troubleshooting steps and problem resolution, in the ProCirrus internal ticketing system.- Maintain familiarity with industry protocols, best practices and operate at the highest levels of ethics and professionalism- Ability to communicate effectively, professionally and PATIENTLY with technical personnel as well as with customers who have limited computer background- Create knowledge base articles for all issues not already documented to reduce troubleshooting and research time for future calls- Be flexible in a constantly changing work environment and work flexible hours when necessary to achieve company and individual goals- Meet or exceed performance expectations per joint performance plan. xmcpwfu- Perform other related support and service tasks as requested.ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:- Expertise with Microsoft AD and Group Policy- Expertise with PowerShell and Advanced Scripting- Expertise with Windows Server (2016, 2019, 2022)- Expertise with Server\\Client Software installations and application troubleshooting- Experience with Hyper-V & Citrix XenServer- Experience with Citrix Storefront, Netscaler and XenApp- Working knowledge of Wireshark /WinDBG / ProcMon to diagnose issues with unsupported applications- Ability to work independently with a proven track record of exceptional time management and initiative- Ability to quickly learn new applications/systems- Ability to leverage operating systems metrics to troubleshoot performance issuesEDUCATION AND/OR EXPERIENCE:- 2-year Associates' degree in Computer Science or Computer Engineering or equivalent experience- 5+ years of experience in technological fieldJob Type: Full-timePay: $100,000.00 - $120,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceExperience:* PowerShell and Advanced Scripting: 3 years (Required)* Expertise with Windows server 2016, 2019, 2022: 3 years (Required)* Hyper-V & Citrix XenServer: 3 years (Required)Ability to Commute:* Vancouver, WA 98684 (Required)