Sr. Manager, Customer Success - Enterprise

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is looking for a Sr. Manager of Customer Success to help build and scale our Enterprise Customer Success team. The right candidate is an  experienced manager with a proven ability to create programs to drive the customer adoption lifecycle throughout all Smartsheet accounts.  As a Sr. Manager of Customer Success you will manage a team of Customer Success Managers and partner with the Director of Customer Success, Enterprise to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and net retention.You will report to the Director of Customer Success, Enterprise. Due to the collaborative nature of this role, ideal candidates will be based on the East Coast.You Will:Manage a team of Customer Success ManagersMeet or exceed set targetsSet expectations with internal team members, develop a collaborative team culture while promoting career growth.Empower team of CSMs to onboard and expand customer product usage while uncovering revenue opportunities.Use data to track performance, forecast retention, and create customer insightPartner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals and guides account growth.Build/refine programs to improve and scaleBring creative ideas to the group to help improve the next stages of the businessPromote operational excellence across the Customer Success teamCreate a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunitiesOther job duties as assignedYou Have:Business development, organization, team building and management passionExperience working in a cloud applications5+ years working in a leadership capacity8+ years of Customer Success or Account management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaSPassion and demonstrated ability for mentoring and team growthExperienced in managing a Customer Success or Account Management teamOutstanding management skills across a varied set of responsibilitiesPassion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elementsExperience and success partnering across departmentsBachelors (BA/BS) degreeCurrent US Perks & Benefits:Medical/vision and dental coverage options for full-time employees401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Sick Time OffUS employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific)Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.US Base Salary Pay Range$135,000 - $172,500 USD Get to Know Us:At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.Equal Opportunity Employer:Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote