Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Connect with the housekeeping department to ensure guest accommodations are readyField customer complaints when necessaryGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersPerform regular bookkeeping duties: make sure hotel guest information is current and correctAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsQualifications:1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredWorking knowledge of Microsoft Office and reservation management systemsExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsWell-versed in taking telephone calls and handling stressful situationsHigh school diploma, GED, or equivalentAbout Company:Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners