Account Manager - Charlotte

Ready to help businesses succeed, collaborate with co-workers and be a part of a positive environment in a stable and growing company? The Cary Company, a premier provider of packaging and industrial supplies, is seeking an ambitious, energetic individual to support our dynamic Inside Sales Team. This position is perfect for those who enjoy working with customers and growing a book of business, as well as those who thrive on managing multiple tasks, while maintaining a curious mindset.In addition to a base compensation, Account Managers are also eligible after 90 days to participate in our commission program.This is an on-site role reporting to our Charlotte, NC facility.**Responsibilities:Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionallyHelp drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities. Attain new customers by understanding customer needs, expectations, and business goalsRecommend new products or services by keeping abreast of product offerings, industry trends, and market competitionMaintain accurate and organized customer records in the CRM programBe a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty Remain organized when sending quotes, following up, closing salesBe goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIsDeliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teamsQualifications:Bachelors or Associates degree is a plusCustomer Service experience is a plus. Excellent communication and interpersonal skillsStrong negotiation and problem-solving abilitiesProficiency in using CRM software and Microsoft Office SuiteAbility to multitask and prioritize tasks in a fast-paced environmentDetail-oriented with strong follow-up and organizational skills and time managementKnowledge of packaging materials and products is a plusBeing bilingual in Spanish/English is a plusPerks:Medical, Dental, Vision InsuranceLife and Supplemental InsuranceShort Term Incentive Plan401K ProvisionProfit SharingHRACafeteria PlanSeasonal company sponsored eventsWork/Life BalanceChildcare ReimbursementProgramA little about the company:Been around since 1895Grown from 30 employees in 2005 to 60 in 2010 and now over 240Locations in Addison, IL (Headquarters),Indianapolis, IN (2018),Pittsburgh, PA (2019),Salt Lake City, UT (2021), Jurupa Valley, CA (2021) Livermore, CA (2021), Charlotte, NC (2023)We distribute rigid packaging products and industrial filtration. We have a beautiful newly renovated corporate office/warehouse in AddisonWe have a strengths-based approach working to leverage what the employee likes to do and is good at doingPrivately ownedWe work to build autonomy, connectedness and confidence in your roleEmployees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)We have various committees employees can join (Culture Committee and Cary Cares)Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic,In This TogetherPeople that are successful in our culture/company have the following characteristics:Positive/optimisticOpen Minded, but still look for ways to make our systems betterCurious/InquisitiveCustomer-Focused (ease of doing business for our customers)Supportive of Co-workersThe Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.Powered by JazzHRkqg3AJKfF2