Technical Support Specialist (LC/MS) (REMOTE)

Employer Industry: BiotechnologyWhy Consider This Job Opportunity Opportunity for remote work within the upper 48 United States or Canada Competitive salary based on experience Support for career advancement through the development and implementation of new technical services Collaborative and energetic work environment Chance to utilize cutting-edge technologies like Augmented Reality and Artificial Intelligence in daily tasks Engage with a variety of customers and contribute to their satisfaction and successWhat To Expect (Job Responsibilities) Provide technical support via phone or electronically to both external and internal customers regarding instrument hardware, software, and operations Offer application support in the areas of Proteomics, Metabolomics, and Lipidomics Assist the field service team with onsite repair calls as needed Create, coordinate, and manage all technical support and onsite service requests Maintain accurate records in the service database for compliance and promote aftermarket products and servicesWhat Is Required (Qualifications) Bachelor’s degree in Chemistry, Life Sciences, or equivalent related experience Minimum of 3 years of relevant field service and application experience with LC/MS Proficiency with Orbitrap-based mass spectrometers and nano-flow liquid chromatography systems Strong problem-solving skills and ability to provide solutions to complex issues Excellent communication skills for interacting with diverse audiencesHow To Stand Out (Preferred Qualifications) Experience with Augmented Reality and Artificial Intelligence tools in a technical support context Previous experience in a customer-facing technical support role Familiarity with compliance regulations and service database management Strong interpersonal skills and a positive, competitive attitude Willingness to travel up to 30% for business purposes#Biotechnology #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSatisfaction"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.