National Account Support Specialist (SME - Fortress)

National Account Support Specialist (SME* FortressPrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a National Accounts Support Specialist professional to work in our Irving, Texas corporate office.This position will be responsible for the following with additional duties assigned as necessary:Monitors Special Order process from National & Major Accounts and ensures shipping expectations are metMonitors National accounts daily orders to ensure partner routing and compliance guidelines are followedInvestigates, challenges and resolves pending compliance fines prior to remittance deductionsMaintain and improve content of existing items on all National Account customer platformsUploads daily inventory levels to partner platformsManage internal SAP order blocksEnsure new store orders are shipped complete and timely to store openingsAssists in resolving Major & National Accounts customer issues, questions and inquiriesAssists in generating weekly POS reportsInvestigates and resolves customer problems with deliveries.Works on.com initiatives, onboarding and maintaining data that populates our customer's sites.Copies data, compiles records and reports.Provides administrative support to The National Account team as needed or requested.Handles inbound calls to assist customer information requests.Builds and maintains customer relationships.Prepares reports of business transactions.Operates all office machines such as computer, calculators and copier.Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.