Fulfillment Operations Supervisor, Weekend Shift

Who We AreAt Babylist, the work our fulfillment teams do reaches millions of families across the country — whether you're on the floor moving product or leading the operation that makes it happen. We're one of the leading platforms for expecting and new families — a $750M business with 10 million customers and eight consecutive years of profitability. Our fulfillment centers are where the mission becomes real, and the people who run them are a core part of how we deliver on it every single day.Our Ways of WorkingOur fulfillment teams work on-site in a fast-paced, team-driven environment where every role — from the floor to leadership — plays a direct part in delivering the Babylist experience to millions of families.This role operates on a 3/12 schedule on the Weekend Shift - Friday though Sunday from 6:00am - 6:30pmWhat the Role IsAs a Fulfillment Operations Supervisor,Weekend Shift at our Commercial Point, Ohio fulfillment center, you’ll lead a team of associates responsible for getting orders out the door accurately, safely, and on time. This is a hands-on, on-site leadership role where you own execution across core fulfillment workflows—ensuring productivity, quality, and safety standards are consistently met during a critical, high-volume shift.Your day starts on the floor—reviewing volume, confirming staffing, and setting clear expectations for the shift. From there, you’re actively running the operation: reallocating labor based on demand, addressing bottlenecks in real time, coaching associates on performance, and ensuring orders move cleanly through the system. You’ll partner closely with other supervisors and operations leaders to maintain continuity across shifts, while also reinforcing standards around safety, quality, and throughput.This is not a passive management role. If you prefer structured environments where plans rarely change, or you like to manage from a distance, this will be a tough fit. The work is fast, physical, and unpredictable—you’ll need to make quick decisions with incomplete information, hold a high bar for performance, and stay closely connected to what’s happening on the floor at all times.Who You Are3–5+ years supervising warehouse or fulfillment operations, directly managing hourly associates in high-volume environments (this is not an entry-level leadership role)Proven experience leading teams on the floor during active shifts, including real-time staffing decisions, performance management, and issue resolutionHands-on experience across core fulfillment workflows—picking, packing, shipping, and inventory movement in a fast-paced environmentExperience using WMS and/or ERP systems (e.g., Manhattan, NetSuite, or similar) to manage workflows, monitor performance, and troubleshoot issues independentlyTrack record of improving team performance against operational metrics such as units per hour, order accuracy, and on-time shipmentExperience building and reinforcing SOPs and training programs that drive consistency, safety, and productivity across shiftsComfortable handling employee relations issues, including documenting performance concerns and partnering with HR on escalations when neededAvailable to work Weekend Shift: Friday–Sunday, 6:00am–6:30pm consistently, including holidays based on business needsComfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations — you embrace technology to enhance your work while keeping people at the centerHow You Will Make An ImpactLead execution of fulfillment operations during the weekend shift, ensuring orders move through the system accurately and ship on timeMake real-time staffing and workflow decisions to meet volume demands and maintain productivity targets throughout the shiftCoach associates on performance, quality, and safety standards—providing direct, actionable feedback on the floorMonitor operational metrics (units per hour, order accuracy, on-time shipment) and take immediate corrective action when performance dipsIdentify and resolve workflow bottlenecks in real time, keeping orders moving and minimizing delaysEnforce safety protocols and standards, proactively addressing risks and maintaining a safe working environmentHandle employee relations issues as they arise, documenting incidents and partnering with HR or leadership when escalation is requiredPartner with other supervisors and operations leaders to ensure smooth shift handoffs and consistent execution across the buildingIdentify and implement process improvements that increase throughput, reduce errors, and improve overall team performancePhysical RequirementsStand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaksWalk the floor extensively, averaging 10,000+ steps per dayLift and move items up to 20 lbs regularly throughout the shiftFrequent pushing, pulling, bending, twisting, and repetitive motionAbout PayWe pay competitive market rates. The starting salary for this position is $75,500 – $81,800 annuallyWhy You Will Love Working At BabylistOur CultureWork hard, then recharge — we respect your time on and off the clockStrong management team that supports you and your teamThe work you do helps millions of families every dayWe use smart technology to make the job easier and more efficientGrowth & DevelopmentClear paths to move up — we promote from within and your performance mattersWe use data to improve how we work and invest in the people doing itPay & BenefitsCompetitive payBonus opportunities for eligible rolesCompany-paid medical, dental, and vision insurance401(k) with company match and flexible spending accountsPaid parental leave and PTOImportant NoticesRecorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.Interview Integrity AI is part of how we work at Babylist — and we expect the same from the people who join us. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.Connections at Babylist If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.Protect Yourself from Scams All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email it's not us. Verify open roles at babylist.com/careers.