Sr. Software Engineer, Cloud Infrastructure - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About The TeamAt Slack, the Cloud Engineering team is the backbone of our infrastructure — a dynamic group of Cloud Engineers, Financial Analysts, and AWS Subject Matter Experts united by a single mission: keeping Slack fast, reliable, and cost-efficient for millions of users worldwide.We tackle unique, large-scale challenges that very few engineers ever get to work on. From designing the systems that power global real-time communication to writing software that brings deep visibility into our cloud infrastructure, our work has direct impact every single day. We partner with teams across Slack to maximize cloud value, champion cost-conscious engineering, and build a platform that scales with our ambitions. If you're energized by high availability, resilience, and the right technology choices — this is the team for you.Slack has a positive, diverse, and supportive culture — we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, read on ahead!What you will be doing:Lead software projects end-to-end — from scoping and architecture through delivery, iteration, and long-term ownershipArchitect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quicklyDeliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS servicesAuthor, extend, and improve Terraform modules that power infrastructure-as-code across SlackDesign and implement an in-house system to deploy, manage, and scale applications for service ownersPartner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvementsBuild strong, trusted relationships with service owners — serving as a go-to advisor on cloud architecture and best practicesChampion a culture of platform efficiency by sharing knowledge, writing runbooks, and leading internal enablement sessionsMentor and grow junior engineers, scaling the impact of the team through thoughtful technical leadershipMake a measurable financial impact — driving millions of dollars in cloud cost savings annuallyParticipate in on-call rotation and collaborate with our operations team to triage and resolve production incidents with urgency and precisionBuild observability and introspection tooling that gives engineers deep, real-time visibility into system health and bottlenecksWhat you should have:U.S. Citizenship along with the ability to obtain a Top Secret Security Clearance. Please note that visa sponsorship is not available.Genuine curiosity about how cloud infrastructure works — and a passion for sharing that knowledge with your teamProven ability to analyze, optimize, and improve reliability in high-traffic, production internet applicationsA strong mentoring instinct and commitment to engineering excellence: you lead by example in code reviews, testing, design docs, and debuggingDeep, hands-on AWS experience — broad familiarity across many services with deep expertise in at least a fewDemonstrated experience deploying cloud applications and managing infrastructure-as-code using Terraform and/or CloudFormationStrong ability to troubleshoot and debug complex issues across infrastructure, applications, and distributed systemsA track record of professional software development you're proud of — you can point to real-world systems you've built, scaled, and improvedExperience working with Kubernetes (K8s)Qualifications:7+ years of professional experience in cloud engineering or a closely related discipline, working in a collaborative team environmentStrong computer science fundamentals: data structures, algorithms, distributed systems, programming languages, and information retrievalBachelor's degree in Computer Science, Engineering, or a related field — or equivalent training, fellowship, or work experienceProficiency in one or more functional or imperative programming languages — Python, Go, or PHP preferredHands-on experience with software engineering, scripting, automation, and orchestration tools (e.g., Bash, Chef, Jenkins, Terraform)Extensive, production-grade experience provisioning, configuring, and maintaining AWS environmentsExperience managing large-scale Kubernetes systems (EKS or Bare Metal)Bonus Points:Deep expertise in core AWS services such as EKS, EC2, IAM, Fargate, S3, or LambdaAWS Professional or Specialty certification(s)Experience designing or operating large-scale, high-volume distributed systemsA proven history of driving significant cloud cost reductions at scaleFamiliarity with observability tooling (e.g., Datadog, Prometheus, OpenTelemetry) and SRE practicesUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.