Director of Fitness and Membership Experience

DescriptionThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities or requirements of this position. Employees are expected to perform other functions as assigned or requested to further support the organization's mission.Position OverviewThe Alpert JCC is a multigenerational community center seeking a strategic, hands-on Director of Fitness & Membership Experience to grow membership and expand high-quality fitness, aquatics, recreation, and wellness programs that drive engagement, retention, and revenue.This is a high-profile leadership position, and the Director will play an integral role in driving strategy and execution. We seek a leader who will elevate the member experience in a "Ritz-Carlton" manner, strengthen programs, and build sustainable earned revenue while fostering connection and belonging. They will also provide strong staff leadership and ensure financial performance through clear strategy, execution, and regular reporting.Core ResponsibilitiesMembership Growth & Revenue DevelopmentSet KPI's and lead strategies to increase new member acquisition, retention, and engagementDevelop and execute initiatives that drive membership sales, program participation, and upgradesRespond to Member's concerns, suggestions and complaints in a timely (24-48 hours), professional and consistent manner.Track and analyze membership and program performance to guide growth decisionsBuild relationships with current and prospective members through outreach and on-site engagementPromote cross-participation across fitness, aquatics, and Jewish Long Beach programsFitness, Aquatics, Recreation & WellnessOversee all fitness center, group exercise, personal training, and liaison with aquatics programs run by Premiere, and wellness initiativesDesign and launch innovative programs that respond to community demand and generate revenueExpand specialty offerings such as personal training, swim instruction, youth programs, and fitness challengesSupervise, recruit, train, and retain high-quality instructors, trainers, and program staffMonitor industry trends and competitor offerings to keep programs dynamic and competitiveOperations & Financial StewardshipDevelop and manage departmental budgets with a focus on growth and profitabilityMonitor revenue, participation, and expenses to ensure strong financial performanceOversee facilities, schedules, safety, equipment, and daily operations across fitness and aquaticsImplement systems for sales tracking, customer service, program evaluation, and reportingTeam Leadership & CultureHire, supervise, coach, and evaluate fitness and membership staffBuild a performance-driven, service-oriented team cultureEnsure all certifications, safety training, and compliance requirements are metLead ongoing training, communication, and accountability processes to set and achieve annual and long-term goalsCollaboration & Community EngagementPartner with Marketing to promote membership and program growthDevelop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance the visibility of programs.Serve as a member of JLB's leadership teamAct as an ambassador for JLB's mission, values, and communityRepresents the organization in appropriate meetings and at interagency and professional conferences.Responsibilities may be changed as the needs of the organization change. This would be done with prior consultation with the Chief Operating Officer.Minimum Qualifications:QualificationsBachelor's degree in Exercise Science, Sports Management, Athletic Training Education, or Health & Wellness Promotion required; Master's degree preferred3-5+ years of demonstrated success in a leadership role within a gym, fitness or membership operations settingDemonstrated success driving program growth and earned revenueSupervisory and team leadership experienceFitness and/or aquatics certifications preferred (or ability to obtain)Strong business, customer service, and relationship-building skillsCPR, AED, First Aid, and lifeguard certifications preferred (or ability to obtain)Experience in community-based or nonprofit settings a plusProficiency in MS Office products and database software preferredPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:Requires long periods of standing or sitting.Moderate use of computer terminal screen, right or left-hand use, typingGrasping and gripping movementsAbility to lift 50 lbs. Some lifting may require additional assistance from another staff person. Employee is expected to use discretionary judgment and ask for assistance from another employee if an item is perceived to be too heavy to lift without assistanceUse of personal safety equipment requiredFrequent use of chemicals, including cleaning, pool and laundry suppliesContinuous exposure to moderate to loud noiseOccasional exposure to bodily fluidsOccasional lifting, pulling, climbing, kneeling, and bendingWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee works form Jewish Long Beach offices and will have access to restroom, copy room and break room facilities.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions.Equal Opportunity EmployerJewish Long Beach is proud to be an equal employment opportunity employer. We are committed to creating an all-inclusive environment for all and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, disability, protected veteran and other status protected under Federal, state, or local law.