Dispatcher - Central Dispatch

JOB TITLE: DISPATCHER DEPARTMENT: CENTRAL DISPATCH NON-EXEMPT: YES FULL-TIME: YES GRADE: F (RATE OF PAY: $20.09) JOB SUMMARY: The person employed in this capacity will perform his/her duties under the direction of the Director of Central Dispatch. A person in this assignment is responsible for receiving & dispatching emergency personnel to satisfy request(s) for service from City of Jackson Police & Fire Departments. ESSENTIAL JOB FUNCTIONS Monitor telephones and radios (P25 Digital) in Central Dispatch. Answer all incoming calls, ascertain nature of call, gather all necessary information, transmits and receive messages by radio, telephone, facsimile and/or computer. Receive/Dispatch police and fire alarms by telephone and radio. Dispatch emergency responses; broadcast nature of incident, location and time of alarm; contact all required personnel to ensure the presence of reserve units by contacting personnel designated for callback; relay information as required. Maintain agency software data bases to support central Dispatch's responsibilities using various systems such as Computer Aided Dispatching (CAD) 6 windows, RMS, JMS, MOBLan for communication purposes. Maintain log sheets, files, radio and telephone communications; keep track of the location of field personnel and equipment; maintain on-going contact with the responding personnel and keep them informed of all pertinent information; keep track of response information such as fire hydrants out-of-service, streets closed, etc. Operate paging system; rapid entry systems and recording/instant re-call equipment. Monitor and respond to Novell GroupWise email accounts. Make entries into NCIC related to person(s), property missing or stolen. Monitor Ominxx (NCIC) to receive/transmit data from other agencies throughout the United States, FBI and TBI. Monitor 3SI Decoy, which protects and recovers high-value assets. Monitor calls received and dispatch calls received for ShotSpotter. Monitor/operate the Rapid Lite browser-based tool NG911 Clearinghouse. Monitor/Answer 911/NG-911 calls for service. Monitor 911/NG-911 mapping (GeoConex) (Ali/Ani) (Longitude/Latitude ranges). Operate 911/NG-911 for instant camera and test messaging for calls received. Monitor Hik Vision- live view camera system. Monitor Video Commander-Camera System City of Jackson target areas. Maintain dispatch center work area and equipment in clean and safe condition. Operate radios as needed and assist in radio communications. Operate office machines as required. Operate emergency generator equipment as associated with Central Dispatch. Monitor National Weather Service radio. Perform all other duties as may be assigned by supervisor. TOOLS/EQUIPMENT: Radio P25 Digital System, console, portable radio, mapping system, telephone switchboard, computers, copier, facsimile and recorders. REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE: High School Graduate or GED with two (2) years of college with emphasis in communication preferred. National Crime Information Center (NCIC) Certification (must be obtained within six months of employment) Recertification every two (2) years for (NCIC) Certification as required by FBI/TBI for the duration of employment. Chapter 1395-1-1 Basic Telecommunicator Course Certification. Recertification of the Basic Telecommunicator every two (2) years as required by the State of Tennessee for the duration of employment. Chapter 0780-06-02 Communication Training Officer Certification. Virtual Academy On-line Courses. Valid Driver's License. U.S. citizen. EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS: Knowledge of proper telephone etiquette. Knowledge of Federal Communications Commission (FCC) rules and regulations pertaining to police and fire departments. Knowledge of departmental rules, regulations, polices and procedures. Working knowledge of the City of Jackson and a mental picture of police and fire districts, public building, industrial areas, as well as, city-county boundaries. Skill in the operation of all communications equipment used by central Dispatch. Skill in the use of computer terminal, including the use of all CAD systems. Skill in the use of keyboard. Skill in the use of multi-line telephone system, including the use of E-9-1-1 system. Ability to tactfully deal with others, as well as, remain calm when dealing with persons who may be upset, scared, angry or suffering other stages of emotional turmoil. Ability to deal harmoniously with members of the Central Dispatch, other public safety agencies and the general public. Ability to understand and carry out written and verbal instructions. Ability to cope with stressful situations and high volume calls & transmissions. Ability to multi-task and carry out demands requested. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, walk and hear. The employee is required to wear headsets, and use their hands, fingers, handle, or feel objects, tools, or control; and reach with hands and arms. Foot pedals are used to transmit/receive radio data. The employee must occasionally lift and/or move up to 10 pounds. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is occasionally performed in emergency and stressful situations. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific audio abilities required by this job include multi-direction access and the ability to articulate verbally/transmit. Ability to perform shift work since Central Dispatch is a 24/7/365 working facility. WORK ENVIRONMENT The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Central Dispatch is a fast-paced working environment with telephones lines constantly ringing, 911 ringing, radio transmissions, co-workers communicating with each other, the monitoring of the two (2) camera systems and the NCIC Computer System that requires the ability to multi-task, which is necessary to perform the essential job functions. The noise level in the work environment ranges from quiet to moderately noisy. APPLY FOR THIS POSITION EOE/M/F/V/D