Operating Effectiveness Advisor

To enhance business operations and customer experience outcomes, the full-time Operating Effectiveness Advisor will provide analytical and advisory support focused on Home Delivery Pharmacy, working remotely to analyze customer issues, manage escalations, and drive performance improvements. Key ResponsibilitiesAnalyze customer issues and feedback to identify trends and operational gaps Manage escalated pharmacy issues, ensuring timely resolution and cross-functional collaboration Support continuous improvement initiatives by identifying process inefficiencies and recommending solutionsRequired QualificationsBachelor's degree in business, analytics, healthcare, or a related field 2-5 years of experience in analytics, customer experience, operations, or the healthcare/pharmacy domain Strong analytical skills with the ability to synthesize data into actionable insights Experience collaborating with cross-functional teams Familiarity with pharmacy, healthcare, or specialty/home delivery services