Client Account Representative (Accounts Receivable)

At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30+ offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com.Dinsmore is seeking a Client Account Representative who will assist clients, attorneys and staff with collections and payment history requests. Detailed research and data reconciliation make it necessary for the individual to have strong analytical skills.ResponsibilitiesAnswer inbound client calls and emails to process payments, provide copies of invoices or reports, and general account inquiriesManage high volume of emails and calls from clients, attorneys, legal administrative assistants, management and staff regarding client account dataProvide service to the attorney's and legal administrative assistants in assigned Firm officesAudit client accounts in assigned Firm offices to resolve AR over 90 days, e-billing issues, short pays, and credits and trust balancesInitiate outbound calls and emails regarding outstanding client account balancesCoordinate the preparation of accounts that qualify for the firms Outside Collection AgencyPerform write offs of client balances upon request and approvalMaintain accurate and complete documentation of changes made in accounting system for audit trailScan related documents into accounting system as neededPerform additional duties as assigned by department supervisorsFollow all Firm established accounting policies and proceduresRequirementsPreferred accounting and office environment experienceProficient in Microsoft Office, especially Excel and OutlookEducation: High School Diploma required; some college preferred