Program Specialist

About AcroFor over four decades, Acro Service Corporation (Acro) has provided customized workforce solutions to meet the demands of its clients in a continually evolving market. Acro’s services primarily include managed service provider (MSP) solutions for contingent labor, and temporary staffing services in engineering, information technology, accounting, finance, other professional, light industrial, and other labor categories. The company also provides project-based information technology application development and management solutions. Acro has developed a vendor management system (VMS) it uses in its MSP programs, along with other leading VMS applications in the market. Acro’s list of clients comprises the world’s leading organizations including Fortune 500 companies in many industries as well as public sector clients like several state governments. The company has received numerous awards from its clients and industry organizations. Staffing Industry Analysts, an industry think tank, ranks Acro as one of the Largest Staffing Firms in the U.S. HRO Today ranks Acro as one of nation’s leading MSP in its Bakers’ Dozen recognition. Come and join an organization that has been recognized among the Nation’s Best & Brightest Companies to Work for!SUMMARYThe MSP Program Specialist (Program Specialist) is responsible for working with client users and staffing suppliers to facilitate delivery of contract workers to meet client contingent labor needs. The Program Specialist will provide responsive and professional service to client users in requesting, selecting and managing temporary personnel. The Program Specialist will work with and manage MSP program suppliers to ensure all client positions are filled in a timely manner and within the established pricing framework. The Program Specialist will ensure that the suppliers take sequential steps in the candidate selection process (i.e., submittal, interview, drug and background screens, and onboarding) in a responsive and timely manner. In addition to staff augmentation, the Program Specialist will be required to work with suppliers of statement-of-work (SOW) services to help client users acquire contingent talent under a SOW on an as needed basis. The Program Specialist will ensure all program suppliers and their contingent workers comply with client policies and procedures and applicable regulations. The Program Specialist will be highly proficient in the use of the VMS being used in the MSP program and serve as First Level of VMS support for all users.DUTIES & RESPONSIBILITIES· Work closely with Program Manager to ensure objectives of the MSP program and respective clients are being met.· Work daily within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions, supplier submitted resumes and onboarding documents to ensure compliance.· Must maintain a high level of customer service on a daily basis by maintaining a continual feedback loop to client users either through the VMS, email or phone regarding activity against their open requisitions. Respond to all client service requests or queries immediately, but in no event later than two business hours.· Manage daily contacts (phone calls, emails, IMs) from suppliers regarding the submitted candidates or other issues pertaining to their assigned workers. At times, respond to contacts from temporary employees regarding entering of time and expenses and other relevant issues.· Maintain a thorough understanding of the candidate recruitment process and resume evaluation for a number of various job categories which may include technical, IT, professional, industrial, medical, and other categories required by the specific client.· Promptly update Acro MSP team members supporting the client on activities affecting the program to ensure alignment, using the VMS, email, calls, or meetings as appropriate.· Train and assist using managers on all aspects of the VMS, including how to create a requisition, review submittals (resumes), schedule interviews and select a candidate for an assignment.· Train and assist suppliers on all aspects of the VMS, including how to submit resumes, respond to interview requests, download worker time and other standard staffing/recruitment operating procedures.· Answer any and all questions regarding the program and how it operates.· When required, create the following within the VMS:o New customer profiles (using managers)o New client departments/divisionso New requisitions on behalf of the cliento New supplier profiles· Understand concepts and drivers behind staffing and recruiting metrics like submittal to hire, interview to hire, offer to hire metrics, as well as fill rates and components to retention.· Analyze and determine pricing for different skill sets when requested by various client representatives.· Audit assignments and purchase orders to ensure they match the bill rates and terms of the specific requisition.· Run a variety of reports out of the VMS on an as needed basis and be able to understand and explain to others the data provided.· Monitor all business activity within the VMS including interviews to make sure they have been accepted and confirmed by the client.· Focus on meeting and exceeding program SLA’s and KPI’sREQUIRED QUALIFICATIONSEducation· Bachelor’s degree. Additional years of similar work experience may serve in place of a bachelors.Experience· 2-4 years’ experience within the staffing industry or MSP field as a recruiter, program specialist or program coordinator.Skills· Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook.· Superior written and verbal communication skills; should have the ability to communicate with all levels of employees within the client or an associate vendor.· Strong customer service values and abilities.· Ability to multitask in a fast-paced environment.· Ability to professionally negotiate rates and other terms as required.· Ability to effectively develop good relationships with associate vendors, customers, employees, and managers.· Ability to respond effectively to employees, customers, and the associate vendors with excellent customer service skills to produce positive outcomes.· Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude.· Ability to create reports for client review.DESIRED QUALIFICATIONSExperience· 3- 5 years’ experience within the staffing industry as a Recruiter (for MSPs), Recruiting Coordinator, Program Specialist, MSP Client Service representative or On-Site Representative is desired.PHYSICAL DEMANDS· Frequently sits for long periods of time.· May be required to occasionally lift up to 15 pounds.WORK ENVIRONMENT· Must maintain a professional home office environment that is quiet, distraction-free, and suitable for productive work.· Must demonstrate flexibility to support client needs that may extend beyond standard business hours when required.· Great deal of the work is done via the computer / email / reports etc.Acro values diversity in our workforce and is an Equal Opportunity and Affirmative Action employer.