Generator Service Tech

At PowerTech, we don't just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We're more than just a team. PowerTech is a power house of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.We're a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At PowerTech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.The Generator Service Technician is the driving force behind reliable power for the customers who depend on us most. In this field-based role, you will take ownership of diagnosing issues, performing preventive maintenance, and executing repairs across residential and commercial generator systems to ensure equipment is ready to perform when it matters most. This position is ideal for someone who enjoys solving mechanical challenges in real time, working independently, and seeing the direct impact of their expertise. As a trusted representative of the company, you will combine technical skill with professionalism to deliver a service experience that builds customer confidence and long-term loyalty. We are seeking a technician who is energized by hands-on work, committed to quality and safety, and motivated to continuously strengthen their craft in a fast-moving environment where no two days look the same.What We Offer:Company-paid medical insurance to support your health and well-being.Comprehensive dental & vision coverage available.Generous paid time off to recharge and relax.Six paid holidays for work-life balance.401(k) with 4% company match to invest in your future.A thriving company that values integrity, hard work, and pride in a job well done.Career growth through hands-on training, professional development, and advancement opportunities.A collaborative and supportive environment where teamwork and continuous learning are encouraged.What You'll Do:Complete scheduled service calls and preventive maintenance on generator systemsIdentify deficiencies or wear-and-tear issues during PM and communicate findings to the Service Manager and customerPerform break/fix repairs and troubleshoot equipment issues as they arise on-siteSchedule service appointments directly with customers when neededAddress customer concerns with professionalism and escalate unresolved issues to the Service ManagerSupport customer retention and satisfaction through reliable, courteous serviceAccurately document all service activity, findings, and parts used in ServiceTitanEnsure tickets are closed out promptly and all job information is recorded for billing and reporting purposesCollect clear, detailed notes to support the quoting process for recommended repairs or upgradesUse appropriate hand and power tools for diagnostics, repairs, and installationsRead and interpret electrical schematics and system layouts to guide workMaintain a clean, organized work area and strictly follow all safety protocolsSupport equipment installations or retrofits as neededIdentify and communicate opportunities for new preventive maintenance or service contracts while in the fieldRelay qualified leads to the Service Manager or sales teamMaintain 100% customer satisfaction through dependable service and clear communicationEnsure 100% completion of assigned jobs, including proper documentation and timely ticket closeoutAccurately identify generator deficiencies during preventative maintenance and communicate them effectively for quotingProvide complete and detailed field information to assist the Service Manager in generating accurate service quotesRequired:3+ years of experience in a generator technician or similar field service role.Strong mechanical aptitude with hands-on experience using tools and equipmentWorking knowledge of electrical systems and ability to interpret wiring diagrams and schematicsProficient in wiring, troubleshooting, and the technical aspects of generator serviceExcellent problem-solving skills with attention to detail and a proactive mindsetAble to work independently or as part of a team with strong communication and customer service skillsWhat We ValueDelivering stable, reliable, and high-quality work in every task.Responding positively to feedback, instructions, and constructive input.Asking thoughtful questions and seeking clarity to overcome challenges.Communicating proactively with leaders and peers about key updates or obstacles.Using time efficiently and taking initiative when workload allows.Offering help to colleagues and contributing to a team-first culture.Working with minimal supervision while demonstrating self-motivation and accountability.Maintaining dependable attendance, punctuality, and a strong on-site presence when needed.Approaching communication with respect, empathy, and professionalism.Fostering collaboration, trust, and a positive workplace environment.Embracing continuous learning and professional growth.Demonstrating sound judgment and problem-solving skills under pressure.Adapting quickly to shifting priorities or changing environments.Taking ownership of actions, outcomes, and contributions to company goals.Showcasing resilience, follow-through, and a solutions-oriented mindset.Physical RequirementsAble to lift up to 100 lbs occasionally and 60 lbs regularlyComfortable working at heights up to 60 feet, including climbing ladders, scaffolds, and aerial liftsRegularly performs tasks involving squatting, kneeling, crawling, pushing, pulling, and reaching overheadCapable of moving and setting up ladders and materials without assistanceAbility to identify problems or potential issues in systems and respond appropriately under supervision