Field Service Technician

If you’ve worked around manufacturing equipment, know your way around tools, and take pride in helping people when things aren’t going right, we want to talk to you.MAVPAK is looking for someone who can troubleshoot, communicate, adapt, and represent our company well in the field. If that sounds like you, we’d like to meet you.About MAVPAKAt MAVPAK Packaging, we don’t just keep machines running — we keep our customers moving.Equipment plays a critical role in our customers’ operations, and when something goes down, it matters. That’s why we’re built around responsiveness, problem-solving, and doing the right thing, even when it’s not the easy thing.We’re looking for someone who shares that mindset.The RoleMAVPAK is looking for a Field Service Technician who is more than mechanically inclined. You understand how manufacturing environments operate, think on your feet, and take ownership of solving problems.This is not a “clock in, fix it, clock out” role. You’ll be the face of MAVPAK on customer sites, helping troubleshoot, repair, maintain, and optimize packaging and related manufacturing equipment. Success in this role takes technical ability, clear communication, good judgment, and a genuine drive to help customers when they need it most.Field service can change quickly. Some days are planned maintenance visits. Other days, you may be responding to an urgent line-down situation where downtime is costing the customer real money. We need someone who can stay calm, adapt, and work through problems with professionalism.What We’re Looking ForHands-on experience working with manufacturing, industrial, or packaging equipmentStrong mechanical aptitude and practical troubleshooting skillsBasic knowledge of electrical systemsAbility to troubleshoot problems with limited documentationStrong customer service mindset; you don’t just fix problems, you take care of peopleComfortable working independently in the field with minimal supervisionClear communicator who can explain technical issues in plain languageWillingness to travel locally or regionally as neededReliable, accountable, and committed to doing the job rightYou Won’t Like This Role If You need to be micromanaged You shy away from talking to peopleYou can’t work well under pressure in a timely mannerIf you need all of the details before starting a jobYou don’t thrive well in everchanging environmentsYou are not self-motivated You can’t put yourself in the customers shoesWhat Sets You ApartYou’ve been the person others call when something breaksYou look beyond the quick fix and work to identify the root causeYou understand that downtime costs customers real moneyYou stay calm under pressure and focus on solutionsYou treat customer equipment like it’s your ownYou can adapt when plans change and figure things out in real timeYou take pride in solving problems the right way, not just the easy wayPreferred ExperienceExperience with packaging equipmentFamiliarity with PLCs, sensors, motors, conveyors, pneumatics, or related systemsExperience working in food, beverage, manufacturing, warehouse, or production environmentsExperience training operators or maintenance teamsPrior field service or customer-facing technical experienceA Day in the LifeYou’ll typically know your schedule the day before, including where you’re headed and what type of issue or service need you’re walking into. But field service is not static. Priorities shift, urgent calls come in, and plans can change quickly.You’ll start your day prepared, but stay flexible. You may travel to a customer site for a planned maintenance visit, troubleshoot a stubborn equipment issue, get a machine back online, or help a team better understand how to operate and care for their equipmentThroughout the day, you’ll balance hands-on technical work with clear communication. Customers need to know what’s happening, what you found, what you fixed, and what comes next.If you can adapt on the fly, stay organized without rigid structure, and keep a level head when plans change, you’ll do well hereRequirementsValid driver’s license and clean driving recordAbility to travel to customer sites throughout Indiana and surrounding areasAbility to work safely in manufacturing, warehouse, and industrial environmentsAbility to lift, carry, bend, stand, climb, and work around equipment as neededAvailability for occasional urgent service needs or schedule changesStrong commitment to safety, professionalism, and customer serviceWhy MAVPAKAt MAVPAK, you’ll solve real problems that matter to real businesses in Indiana and the surrounding areas. You’ll be part of a team that values doing right by the customer and taking ownership when it matters most.This role offers the opportunity to grow your technical skills across a wide range of packaging and manufacturing equipment while working with a company that values responsiveness, trust, and practical problem-solving.What We OfferCompetitive pay based on experienceTraining on MAVPAK-supported equipmentSupport from an experienced internal teamOpportunity to grow across a wide range of equipment and systemCompany vehicle / Company gas cardCompany-provided tools and/or tool allowanceBenefits packagePaid time off