HERO Program Manager - San Antonio

Position Description & QualificationsPosition Description & QualificationsSerco supports the Texas Department of Transportation (TxDOT) by operating the free Highway Emergency Response Operator (HERO) patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes and providing traffic control and scene protection at incidents.You will be leading a team that works closely with TxDOT, local law enforcement and other first responders daily.As a HERO Program Manager, You Can Expect ToBe responsible for the day-to-day operation of the service in accordance with the requirements of the purchase order.Be a permanent staff employee and shall serve as a constant primary POC for TxDOT.Have overall responsibility for meeting SLAs and recording KPIs.Serve as or assign the position of HERO Program Safety Officer.Participate in team meetings that occur to encourage coordination and cooperation with other area incident responders and to improve policies and performance.Work at the TMC when not on patrol.Develop and manage HERO shift schedules to ensure that:Personnel are actively monitoring designated HERO Zones.There are no gaps in service and no more than 12 consecutive hours worked by an individual.Minimal staffing levels are maintained to ensure coverage for absences due to vacations, sickness, etc.No assigned patrol area is left abandoned without TxDOT approval.Audit and evaluate Shift Supervisors and HERO Operators as required.Coordinate upgrades and enhancements to hardware and software as identified by TxDOT.Establish regular review of SOPs and implement as required and approved by TxDOT.Make periodic joint inspection checks with TxDOT as requested by TxDOT.To Be Successful In This Role, You Will HaveHave a minimum of two years’ experience within the last five years in project management for HERO or similar services.Have at least one relevant experience leading a HERO or similar program through contract transition and subsequent program growth.Have excellent oral and written communication skills commensurate with a professional business environment.High school diploma. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration.Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Pay TransparencyOur Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):Medical, dental, and vision insuranceRobust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract401(k) plan that includes employer matching fundsTuition reimbursement programLife insurance and disability coverageOptional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsEmployee Assistance PlanTo review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.