Front Office Specialist

DescriptionHourly rate of $17 - $20 depending upon experienceJoin a team that helps Tucson stay active and moving.Sol Physical Therapy is one of Southern Arizona's leading outpatient physical therapy providers, helping thousands of patients each year recover from injuries, return to sports, and stay active throughout their lives.Our Front Office staff and Physical Therapy Technicians play an important role in creating a welcoming environment for patients and helping our clinics run smoothly. From greeting patients and coordinating schedules to supporting therapists during treatment sessions, our team works together to deliver a great patient experience.Working at Sol offers the opportunity to be part of a collaborative healthcare team while gaining valuable experience in a fast-paced clinical environment.Why Sol Physical Therapy?A supportive and team-oriented workplaceThe opportunity to be part of a healthcare team helping patients recover and stay activeExposure to sports medicine and orthopedic rehabilitationA positive clinic culture built on teamwork and collaborationIf you enjoy working with people, staying organized, and being part of a team that helps others improve their health and mobility, Sol Physical Therapy is a great place to grow.About The RoleWe’re looking for a dependable and flexible Front Office Specialist to join our team in a floating role. This position is perfect for someone who enjoys variety and doesn’t mind jumping in where they’re needed most. You’ll help cover different clinic locations when team members are out, and when you’re not covering, you’ll work from your home base clinic supporting behind-the-scenes tasks.Key ResponsibilitiesProvide full front office coverage at various clinic locations as needed due to staff absences (PTO, illness, etc.)Manage all front desk responsibilities including answering phones, scheduling appointments, patient check-in/check-out, and collecting copays.Verify insurance eligibility and benefits and ensure accurate patient information is entered into the systemCoordinate and process patient referrals and obtain necessary authorizations when applicableDeliver excellent customer service while maintaining a professional and welcoming environment for patients and visitorsTravel to assigned clinic locations within the designated service areaBack Office Responsibilities (Home Base Location)Support administrative workflows to keep clinic operations running efficientlyAssist with insurance-related tasks, including follow-ups and issue resolutionHelp manage authorization and referral tracking to ensure timely processingMaintain accurate documentation and update patient information as neededProvide general administrative support to the clinic teamRequirements High school graduate or equivalent1+ years of previous knowledge in a medical front office environmentExcellent telephone skillsProficient in Word and ExcelExperience with medical software preferredTeam player attitude and energetic with a focus on excellent customer serviceFlexible, organized, and reliableGreat time management skillsAttentive to detailCompensation: Hourly rate of $17 - $20 depending upon experienceExcellent benefits package including 401k, health, dental, vision, and generous Paid Time OffEmployee discount plansEmployee Assistance Program (EAP)Investment from a company that wants you to succeed and thriveNote: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.