Medical Office Front Desk Receptionist

Job Title: Medical Office Front Desk Receptionist Location: Vision Source Tulsa Schedule: Monday-Thursday, 8:30 AM - 5:30 PM; Friday, 8:00 AM - 5:00 PM Position Summary: Vision Source Tulsa is seeking a friendly, detail-oriented Front Desk Receptionist to support both patient check-in and check-out functions. This role is essential to creating a positive patient experience from arrival through departure. The ideal candidate provides excellent customer service, manages front office operations efficiently, and supports the clinical team through accurate administrative work. Key Responsibilities: Patient Check-In and Check-Out Greet and welcome patients in a warm, professional manner Assist with patient check-in, including paperwork, insurance verification, and co-pay collection Guide patients through the check-out process following their visit, including reviewing services and processing payments Payments and Orders Accurately process cash, check, and credit card payments Assist patients with contact lens orders and ensure accurate fulfillment Maintain basic product knowledge to answer questions and support in-office product recommendations Customer Service and Communication Provide exceptional customer service to our patients Respond to questions and direct inquiries appropriately Handle multi-line phone systems, including answering, screening, and transferring calls Administrative and Office Support Schedule and confirm appointments Maintain accurate patient records within the EMR system (CrystalPM) Perform routine administrative duties such as filing, faxing, scanning, and document organization Compliance and Team Collaboration Maintain strict confidentiality and comply with HIPAA regulations Communicate effectively with clinical and optical staff to support smooth daily operations Assist with basic medical terminology and patient education as appropriate Qualifications High school diploma or equivalent required Minimum of 2 years of front desk or receptionist experience required Previous medical or optometry office experience required Strong phone etiquette and multitasking abilities Comfortable using computers and EMR systems (We use CrystalPM) Benefits & Perks Employee discounts on eyewear and in-office products Health insurance Dental insurance Accident and critical illness insurance Life insurance 401(k) retirement plan with company match Scrubs annual allowance Benefits eligibility and details are provided upon hire. Additional Information Hourly pay is based on experience Apply Now: If you are a dedicated professional with the required experience and skills, we encourage you to apply and become a valued member of the Vision Source Tulsa team. Job Type: Full-time Pay: $15.00 - $17.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid sick time Paid time off Uniform allowance Application Question(s): When was the last time you were employed? Do you have experience in a medical office? Education: High school or equivalent (Required) Experience: Computer Skills: 1 year (Preferred) Front desk: 2 years (Required) Work Location: In person