Automotive Customer Experience Representative

Automotive Customer Experience RepresentativeReference Number: 5817536Published Date: 04/25/2026Job Type: TemporaryIndustry: Administration and SupportHours: Full TimeResponsibilitiesAct as the primary point of contact for escalated customer interactions and executive follow-ups.Support representatives by providing critical information and process guidance to assist customers promptly.Handle public relations requests and ensure a high level of customer satisfaction.Utilize case management skills to solve customer issues efficiently.Provide training and support to team members to enhance overall service quality.QualificationsA college degree is highly preferred.3+ years of experience in customer service within the automotive industry.Experience in a call center setting with a focus on handling escalated customer issues.Strong understanding of the customer experience journey.Familiarity with Salesforce and technical/app/phone support.BenefitsMedical and Prescription Drug PlansSupplemental Life InsuranceShort Term Disability Insurance401(k)Work ScheduleWork Monday to Friday from 8 am to 5 pm PSTBe part of a dynamic team within the automotive industry.Enhance your skills in customer service and case management.Opportunity to make a significant impact on customer satisfaction and team performance.LocationRemote (United States)Pay Range: $25/hr. - $28/hrJ-18808-Ljbffr