Oxford Suites Chico - Reservations Coordinator

Job Description At Oxford Collection of Hotels, we don't just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.What We Offer:Competitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let's create memorable guest experiences together!POSITION SUMMARY: The Reservations Coordinator is responsible for managing guest reservations with accuracy and efficiency, ensuring a seamless booking experience from start to finish. You will assist guests with inquiries, provide recommendations, and confirm details to maximize occupancy and revenue while upholding Oxford's service standards. Your role includes coordinating with the front desk, sales, and other departments to ensure accurate room availability, special requests, and smooth arrivals. With strong attention to detail and a commitment to exceptional service, you will play a key role in creating positive first impressions and setting the stage for memorable guest experiences.ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Telephone Guest Services (80%):Answers all incoming calls with guest inquiries and provides general hotel information to guests.Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsMakes, confirms and cancels reservations, usually over telephone, fax or other reservation system.Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guestsUse yield management polices to maximize revenue and occupancy, including closely with sales department to implement strategies to maximize room revenueProcesses reservations from the sales office, assisting with group arrivals and departures as neededMay assist front desk during high demand times.Ensures the work area remains organized while maintaining sanitation and cleanliness standards at all times.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans, updating availability as neededKnows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Prepares letters of confirmation.Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.Administration (10%):Must be aware of room inventory's, tracking future room availabilities based on reservationsCommunicates reservation information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Prepares expected arrival list for front office use.Other (10%):Complete a daily activity log with pertinent shift information for co-workers and leadership teamAdhere to attendance policies and maintain regular availability for scheduled shiftsOther hotel-related duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.CORE SKILLS AND VALUESAdaptability / Flexibility – Maintains focus and positive attitude amidst change or under pressureCompany Character – Supports company vision and valuesCustomer Focus – Builds positive and fruitful customer relationshipsDetail Orientation - Is accurate and methodical with details and / or numbersEthics, Integrity, Values – Ably builds trust, and is widely trustedInterpersonal Communication – Relates well with people, verbally and in written formStress Management – Functions well under stressTeam Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitivePREFFERED EDUCATION & EXPERIENCEHigh School Diploma or GED preferredThree years guest services/concierge experience preferredExperience with Microsoft Office productsHospitality Experience preferredJOB REQUIREMENTSProof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysRegular and reliable attendancePHYSICAL REQUIREMENTSMust be able to stand on feet throughout the day;Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforceAll offers are contingent on pre-employment screening.