Patient Service Representative

Company Description Dental Care Alliance (DCA), established in 1991 and headquartered in Sarasota, Florida, is one of the largest dental support organizations in the United States, supporting over 400 affiliated practices across 24 states. Offering a full range of dental services, DCA emphasizes honesty, integrity, and patient-focused care through its team of licensed Clinical Directors and affiliated dentists. The organization's innovative platform fosters professional growth by providing ongoing training, access to advanced treatments, and operational support in areas like HR, marketing, and technology integration. United by a commitment to exceptional dental experiences, DCA continues to empower providers to prioritize quality care and patient satisfaction. Role Description This is a full-time, on-site role for a Patient Service Representative located in Milwaukee, WI. The Patient Service Representative will serve as the first point of contact for patients, handling appointment scheduling, assisting with insurance verification, managing inquiries with professionalism and strong phone etiquette, and ensuring smooth operations within a medical office environment. The role requires excellent communication, organizational skills, and a focus on delivering outstanding customer service to enhance the patient experience. Qualifications Proficiency in Appointment Scheduling and Phone EtiquetteExperience in Insurance Verification and familiarity with Medical TerminologyKnowledge of Medical Office administration and proceduresStrong interpersonal and communication skills with a customer-oriented approachAbility to manage multiple tasks in a fast-paced environment with attention to detailHigh school diploma or equivalent (required); additional certification in healthcare administration is a plusPrior experience in a dental or medical office setting is highly desirableProficiency in using scheduling and office management software is a plus