IT L3 Technical Lead / Client Manager

What does an IT Client Manager do? Provide consulting for client base to ensure their technical and service needs are met Be able to provide L3 technical support when necessary – the buck stops with you Work with and utilize L1/L2 help desk staff to ensure customer satisfaction Ultimately responsible for integrity of all client documentation Liaison with 3rd party vendors in order to support the customer Lead Quarterly Business Review meetings with your client base Uncover new opportunities within customer base, such as projects, hardware/software, etc. Above all, work with team members to ensure a positive customer experience Are you a fit for this role? We are seeking someone with the following experience: 8+ years in a technical support role Extensive experience with setup and administration of Windows Servers, Active Directory, firewalls/routers, and core network protocols Intimate understanding of small/medium network designs Extensive experience with backup solutions and concepts Attention to detail and dedication to maintaining organization when things are hectic Excellent listening, written, and verbal communication skills Highly desired: MCSE or MCITP Certification Highly desired: Ability to communicate in a sales role Highly desired: Experience in an IT Services company (aka Managed Service Provider)