Senior Exchange Engineer

Exchange Engineers (Senior to Principal Level)Must Haves/Day to Day:Experience working in a Hybrid Exchange On-Prem 2016-2019 & Exchange Online/O365 EnvironmentExperience with Proofpoint Email Security suite – this is part of the email security Architecture.Experience with Microsoft Protect/Email Threat Protection on the O365 sideExperience with eDiscovery and Legal hold practices in O365 and Exchange On-PremExpertise in malicious email search & destroy processes in O365 and Exchange On-PremFirm understanding of SPF/DKIM/DMARC best practices and implementation.Must understand Azure AD, O365 Licensing and Services because they corollateOn-prem AD is a mustStrong PowerShell expertise is a mustDesign and build architecture, put proposals together, documentation for change control reviewSolid operational skills needed on the team- they will triage and troubleshoot for high level problems and enterprise level issues (mail stops flowing, what do you do? And identify where it stops working).Will have to handle service tickets as part of daily routine (make sure they are comfortable with this task)Understanding of change control proceduresServiceNow ticket management for support issues.Vendor support ticket management –Microsoft & ProofPoint primarilyExperience and high comfort level with high-visibility projects and tasksNice To Have:Splunk – they will have training on this if they don't have experience on this. All things critical integrated from a sys log perspective (free training online)ServiceNow – will get exposed to this and training on this if they do not have experience with ServiceNowJira – Project Management dashboardSoft Skills:This person must be able to work independently but know when to escalateProfessionalism is critical to success in this roleStrong communication skillsMust be driven and focused on the quality of workMust be able to drive efforts towards company prioritiesMust be able to speak up and drive new process implementationSolid customer service skills. Do they understand the customer's mindset or understand the impact of the customer?On call/Holidays:4 people participate in on-call rotation currently – Rotation lasts 1 week 9am Central Time Wednesday to 9am following WednesdayOnly holiday closure for Whole Foods is Christmas DayTeam:2 Exchange Engineers on the team (this person hired will be the 3rd person)Two members from another team participate in our on-call rotationFollow scrum methodologies (2-week sprints)Expectations:If not local to Austin, chosen candidate will work from a secured location on a protected internet connection (not open/public WiFi)All screenings and interviews will be done via video conference. Voice only is a disqualification.Regular ticket updates reflecting commitment and dedication to our customers