IT Support Intern

We are seeking a detail-oriented and motivated IT Support Intern to join our IT department. The successful candidate will provide technical support to end-users through a ticketing system while gaining hands-on experience in IT troubleshooting and support operations. This internship offers valuable exposure to real-world IT environments and professional development under the mentorship of our IT Support Lead.Primary ResponsibilitiesCreate, manage, and resolve support tickets in the IT ticketing systemProvide technical troubleshooting support to end-users via phone, email, and in-personDiagnose and resolve common hardware and software issuesDocument and track support tickets accurately, including problem description and resolutionAssist with user account creation, password resets, and access permissionsPerform basic system maintenance and troubleshootingEscalate complex issues to the IT Support Lead or senior technical staffRequired QualificationsCurrently enrolled in or recently graduated from a computer science, information technology, or related programStrong foundational knowledge of computer hardware and softwareProficiency with Windows operating systemsExcellent communication and customer service skillsStrong organizational and time management abilitiesAbility to remain calm and problem-solve under pressureReliable and professional demeanor with a willingness to learnPreferred QualificationsExperience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar)Familiarity with Microsoft Office SuiteBasic networking knowledgeExperience with Active Directory or user management systemsPrevious internship or entry-level IT support experienceKey CompetenciesTechnical troubleshooting and problem-solvingCustomer service and user supportDocumentation and record keepingCommunication and collaborationInitiative and self-directed learningWhat We OfferHands-on experience in a professional IT support environmentMentorship from Jose Armendariz and the IT teamExposure to industry-standard tools and technologiesOpportunity to develop professionally and build a network in ITPotential for future employment upon successful completion of internshipPhysical RequirementsAbility to sit for extended periods while maintaining focus and attention to detailAbility to lift and carry items up to 25 pounds (for occasional hardware-related tasks)Comfortable with occasional customer interactionsTemco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.