Administrative Assistant-Medical Office

Job Description Job SummaryWe are seeking a motivated and personable Medical Administrative Assistant to join our healthcare team. In this role, you will support daily front-office operations and ensure a smooth and professional experience for patients and clinical staff. Responsibilities include managing patient communications, scheduling appointments, maintaining accurate records, and assisting with administrative workflows in a fast-paced medical environment.The ideal candidate is highly organized, detail-oriented, and compassionate, with strong communication skills and the ability to maintain confidentiality while interacting with patients and healthcare professionals.ResponsibilitiesAnswer incoming phone calls, assist patients, and route calls to appropriate clinical staffSchedule and confirm patient appointments while maintaining an accurate provider calendarCheck patients in and out, ensuring all required documentation is completedMaintain and update electronic medical records (EMR) accurately and efficientlyVerify patient demographics and assist with basic administrative intake processesSort, review, and distribute incoming faxes, ensuring timely routing to appropriate staff and proper documentation in patient chartsAssist with billing operations, including verifying insurance, posting payments, and supporting revenue cycle processesCoordinate office communications, including emails, memos, and patient correspondenceSupport providers and clinical staff with administrative needsMaintain organized filing systems in compliance with healthcare regulations (HIPAA)Assist with office procedures and workflow improvements to enhance patient careQualificationsHigh school diploma or GED required; Associate’s degree or medical administrative training preferredPrevious experience in a medical office or healthcare setting strongly preferredFamiliarity with electronic medical records (EMR/EHR) systems is a plusBasic knowledge of medical billing, insurance verification, and revenue cycle processes preferredKnowledge of standard office equipment (phones, printers, fax machines)Proficiency in Microsoft Office (Word, Outlook, PowerPoint)Excellent organizational, multitasking, and time management skillsStrong interpersonal skills with a patient-focused and professional demeanorAbility to maintain confidentiality and handle sensitive information