Facilities Operations Analyst

SummaryThe Facilities Operations Analyst supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned.Review and analyze company policies and operational processesMonitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processesExport, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)Visualize data using charts, graphs, and reports to summarize findings for managementAnalyze datasets and information to identify operational improvement opportunitiesDefine improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting resultsTrack and report status of project actions taken to drive improvementsRecommend changes and update written policies and proceduresCollaborate across multiple teams to improve operational efficiency and quality end- to- endCraft quality professional written communications and templates.Basic QualificationsBachelor of Science (BS) degree or equivalent professional experience1+ years of experience managing, reforecasting, and reconciling budgets3+ years of project management or related professional experienceExperience in data analysis, including use of Excel pivot tables, formulas, and chartingProficiency with Microsoft Office SuiteExperience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.Preferred QualificationsExperience managing, reforecasting, and reconciling budgets of $1M+Experience managing 3rd party provider and vendor relationshipsKnowledge, Skills, And AbilitiesStrong writing skills for creating clear and concise communications and templatesEffective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholdersOrganizational skills to prioritize work, balance multiple tasks, and meet deadlinesAttention to scope, tone, and quality in documentation and process updatesAbility to follow up on tasks in a timely manner, escalating when appropriateAbility to work independently on assigned tasks while seeking guidance for complex issuesStrong analytical and troubleshooting skills to support operational process improvementsDemonstrated commitment to technical growth and learning new tools/applicationsBehaviors and actions that align with QTS Values TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role is bonus eligible and may be eligible for equity.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-FormattedQTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.