Manager, Payroll Operations

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What You'll Do The Payroll Manager - US is responsible for day-to-day operations, oversight and governance of the US payroll and employment tax portfolio within the Global Payroll organization. This role is also responsible for leading and fostering proactive collaboration with customers and key internal and external business partners while driving operational excellence throughout the service delivery model. The leader for this role must demonstrate and have a proven track record for pre and post payroll audits and reviews that lead to accurate and compliant payroll operations while delivering outstanding customer service. Strong background with and working knowledge of payroll regulations, labor and employment tax regulations, Federal and State Tax legislations, and applicable end-to-end activities encompassing payroll operations. Must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary in order to identify issues, propose resolutions, make decisions and operationalize necessary change to improve operations and service delivery. This leader must have a strong end-to-end mindset and understanding for all payroll operations, including the up and down stream impacts to payroll and employment tax operations. A focus on continuous process improvement, through SOPs, systems, integrations, etc. is key to ensuring our tax operations remain cutting edge while our service delivery continues to delight our customer. To be successful in this role, the Payroll Manager - US must to be a subject matter expert on wage and hour laws, payroll processing and associated compliance/regulations, Federal and State Tax legislation and regulations, with the ability to handle a large, complex payroll operation timely and accurately. This individual must be an independent thinker with the ability to work with little day-to-day direction, while providing leadership, guidance and oversight to payroll staff and internal partners regarding payroll, employment tax actions, policies, and procedures This position is a people manager role reporting to Director, Payroll. Responsibility Organize and lead staff ensuring a fully efficient payroll operation Verify and maintain compliance with government payroll/tax requirements Keep abreast of current and changing payroll and employment tax laws Review and audit current processes to ensure compliance, while recommending and implementing changes where it’s needed Lead and initiate strategic changes to enhance payroll processes, ensuring compliance, accuracy, and efficiency across the organization Identify and implement continuous improvement initiatives to streamline payroll operations and support organizational goals Collaborate with cross-functional teams to drive change management efforts, fostering a culture of innovation and operational excellence within the payroll function Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends Develop and administer schedules and manage performance requirements Complete post payroll audits and reporting, prepare metrics and track errors using technology and reporting tools Lead the internal or external audits and review of records, worker’s compensation, tax filings, SOX, and other related documentation Evaluate federal, state, and local wage and hour rules, executive compensation and related impacts Partner closely with various organizational partners to ensure accurate GL and tax reporting Respond to complex payroll related inquiries from employees and/or key stakeholders Lead work and provide direction for transitions in mergers, acquisitions, and divestitures Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions Manage vendors and system providers including compliance with service level agreements Be responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications Support execution of SOX controls as well as internal, external audits Manage, coach and develop team members Conduct ongoing training for payroll staff to ensure productivity and knowledge of overall processes are maintained and improved Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What You Bring Basic BA/BS degree or equivalent work experience 5+ years of experience in payroll related responsibilities Experience working with wage and hour laws, payroll processing and associated compliance and regulations, Federal and State Tax legislation and regulations Experience with Excel and PC Experience with Google suite Preferred CPP/FPC certification Proficient verbal and written communication skills Proven track record of Leading payroll operations for a large, complex payroll operation timely and accurately Ability to apply documented rules, past practices, or instructions on an independent level Ability to work in a fast-paced environment even during times of ambiguity Demonstrated ability to hold information confidential with excellent judgment Understanding of payroll processing within a shared services environment Proficient computer, organizational, analytical, research and problem-solving skills Complete self-initiated training necessary to remain current on payroll practices Ability to learn processes quickly for more efficient and effective results Experience with Workday and ADP systems Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn new things Ability to adapt to change and adjust to the business needs Ability to interact professionally with all levels of the organization 2-4 years of experience with database systems S Strong commitment to customer service, yet able to maintain a big picture view while focusing on specific technology solutions for end-user needs Self-motivated to complete projects with excellent organizational and time management skills Experience using a major report writing tool Experience using MS Excel for a variety of uses Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $108,700.00 - $168,675.00 base salary Illinois and Colorado: $103,100.00 - $141,725.00 base salary Washington and New York (including NYC metro area): $103,100.00 - $149,500.00 base salary Washington DC: $108,700.00 - $149,500.00 base salary This role is also eligible for bonus, equity and benefits. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life At Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Our global benefits Paid time off Take time to unwind with earned days off, plus paid company holidays based on your region. Paid parental leave Take up to six months off with your child after birth, adoption or foster care placement. Full health benefits Options for 100% employer-paid health plans from day one of employment. Retirement plans Select retirement and pension programs with potential for employer contributions. Learning & development Grow your career with coaching, online courses and education reimbursements. Compassionate care leave Paid time off following the loss of a loved one and other life-changing events.