Restaurant Shift Leader

Who We Are: MagicWok is a proud franchisee of Jersey Mike's Subs, a brand known for its fresh ingredients, authentic taste, and commitment to quality. Our team at MagicWok is dedicated to bringing the delicious experience of Jersey Mike's to our local communities, ensuring that each sub we serve is made with the same care and dedication that has made Jersey Mike's a beloved name in the sandwich world. Job Description: We are seeking a dynamic and experienced Restaurant Shift Leader to lead our team in delivering exceptional service and high-quality meals to our valued customers. The Shift Leader will oversee all restaurant operations, ensuring efficiency, profitability, and an outstanding guest experience. Key Responsibilities ● Operational Management: Oversee day-to-day operations, including food preparation, customer service, and cleanliness standards. ● Staff Leadership: Train and supervise staff, fostering a positive and productive work environment. Implement staff schedules and manage performance. ● Customer Service: Ensure all customers receive exceptional service. Address and resolve any customer complaints or concerns promptly and professionally. ● Financial Management: Monitor sales and expenses, and prepare financial reports as required. ● Inventory Control: Maintain appropriate stock levels, order supplies, and manage inventory to reduce waste and ensure freshness. ● Compliance: Ensure all operations comply with health and safety regulations, company policies, and franchise standards. ● Marketing and Community Engagement: Implement local marketing initiatives and participate in community events to increase brand awareness and drive sales. Qualifications ● Experience: Minimum of 3-5 years of restaurant management experience, preferably in a fast-casual or quick-service environment. ● Leadership Skills: Proven ability to lead, motivate, and develop a team. ● Customer Focus: Strong commitment to providing excellent customer service. ● Financial Acumen: Experience in budget management, financial reporting, and cost control. ● Organizational Skills: Ability to multitask and prioritize effectively in a fast-paced environment. ● Communication: Excellent verbal and written communication skills. ● Problem-Solving: Strong problem-solving and decision-making abilities. ● Flexibility: Willingness to work a flexible schedule, including nights, weekends, and holidays Job Types: Full-time, Part-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift: 10 hour shift License/Certification: Driver's License (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute: Defiance, OH 43512 (Required) Ability to Relocate: Defiance, OH 43512: Relocate before starting work (Required) Work Location: In person