Founding Technical Support Engineer Cross-Functional Impact

Orb is seeking a dedicated Technical Support Engineer to join our growing Support team in San Francisco. You will oversee issues across all support tiers and shape the customer experience, acting as a linchpin between customers, Product, and Engineering. You'll resolve problems via SOPs or cross-functional coordination, ensuring timely, data-driven improvements. You will collaborate with Customer Success, Product, and Operations to define tooling requirements and workflow efficiencies, building J-18808-Ljbffr